Ken Pollock Collision Center

My Experience - 5.0/5.0 -

I have never been in a collision before but I heard stories from friends in how the process of repairs goes. I have to say my experience was a painless one. Ken Pollock made it a positive one keeping me informed on the progress of my repairs and providing me with a vehicle that cover my day to day work schedule. Their service I rate 10 being the highest.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

this is the second time i have taken my car there to be repaired. everyone employed there are all very nice & are a pleasure doing business with.they all work together so well & that is a nice thing to see. i especially like jaymie, an absolute pleasure to deal with. great job to everyone there!!!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

everyone employed there were all very nice, & were all very professional . they all worked together very well, & that is a nice thing to see. i was completely satisfied with the end result. it was also so nice to have washed & cleaned the interior for me, needless to say my car was not so clean inside or out when i took it in. would definitely recommend them to anyone needing work done on their car. Jaymie also a pleasure doing business with, great personality!!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

You kept us informed about every step of the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent well informed experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Jaime was fabulous to work with.

My Experience - 0.0/5.0 -

Posted hours make it very difficult to get your car when working full time

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0 -

Hours are terrible for any full time working person that works 8 to 5 having no weekend hours makes it very difficult to get your car I was also not impressed receiving a call at 3 pm to tell me my car was finished and getting told I needed to be there by 4 or I would have to wait until mon to pick up my car

My Experience - 5.0/5.0 -

Outstanding great job. I am very please start to finish.

Likely to Recommend - 5.0/5.0 -

I will bring another car there to get painted

Repair Quality - 5.0/5.0 -

Great customer service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very professional organization. And customer care is a top priority.

Repair Quality - 5.0/5.0 -

Very impressed with detail and workmanship

Customer Service - 5.0/5.0 -

I was continually updated on the status of my vehicle. Service representatives were very respectful.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Super fast and friendly wonderful service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for your concern in repairing my truck it was great getting a updated progress of my vehicle every day if I ever have a problem hopefully not iknow where to bring my vehicle thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

Keep up the good work. I look forward to recommending your team. Job well done.