Kernersville Chrysler/KTD Collision Center

Likely to Recommend - 5.0/5.0 -

I wish I lived closer to use them more often

Repair Quality - 5.0/5.0 -

Excellent customer service

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great experience, Will was amazing to work with!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service!

Customer Service - 5.0/5.0 -

Amazing

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing work always right when done and always in and out a very great place because they handled all your needs on a vehicle nothing to big or small of a job

Customer Service - 5.0/5.0 -

Communication to dedication and perfection

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend to everyone!

Repair Quality - 5.0/5.0 -

Perfect work!

Customer Service - 5.0/5.0 -

Will was incredible to work with and kept me informed every step of the way!

Returned Clean

Likely to Recommend - 2.5/5.0 -

Won’t say no and never but things would have to be a little better to fully recommend. Body work looks good for the little bit that was done. Customer service is just as important than repairs. Cashier didn’t even know the payment was already there until I told them including service was trying to add service to my out of pocket when it was already approved. Wasn’t easy to get out of pocket work done along with this. Paid for rotation but balance should have been part of it originally especially when complaining of shaking.

Repair Quality - 5.0/5.0 -

Repairs so far look good but not finished still

Customer Service - 3.5/5.0 -

Still owe me parts and communication has been slow and I feel not honest. Wasn’t told before pickup that parts were still on order and then some parts were sent wrong and or messed up which is why the time frame kept extending.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already sent contact into to my mom and my siblings.

Repair Quality - 5.0/5.0 -

Baylor Lance was my contact point through the whole repair from estimate to completion. He kept me updated regularly about additional unseen damage and parts ordered, making sure to get permission to continue after every step. The best body shop experience I have ever had and I hope to see him again for some jeep mods in a few months.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great job, very satisfied

Repair Quality - 5.0/5.0 -

Great job, repair was perfect

Customer Service - 5.0/5.0 -

Staff was responsive and kept me up to date throughout the process

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They were quick with their responses and quick to fix the car. Highly recommend

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Knowledgeable staff and quality work. Communication was good and they dealt with the insurance company on my behalf. Made the process easy. Thanks guys!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Very good customer service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Baylor was professional and communicated throughout the whole process.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair shop did a great job

Customer Service - 5.0/5.0 -

Baylor kept me informed about the repairs on my car and he made sure we were satisfied with the work

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Happy with the service I received

Customer Service - 5.0/5.0 -

Very happy

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Just received a text message from Kernersville Collision’s automated system to leave a review. So here it is! My husband and I purchased a 2024 Ram 3500 in August of 2024 from Kernersville Ram. We noticed scratches and dings to the front grille and headlight at the time of purchase. We asked our sales person if the truck could be discounted to account for the damage. He insisted there was no more room for negotiating, however assured us the damages would be repaired as it is not their policy to sale damaged vehicles. Fast forward to April of 2025 and the vehicle has still not been repaired after both my husband and I have reached out several times to have the repairs made. We even asked them to just send us the parts to have our local trusted body shop install them and they refused. They also made a claim to Car Fax that the truck has damage, although the damage happened before we purchased the vehicle. Hopefully they will reach out before the end of 2025 to fix the damaged $85,000 truck they sold us. However the way they have handled things up until now we’re very doubtful. The absolute worst and dishonest dealership we have ever purchased a vehicle from. Buyers beware!!

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I can’t do that to a friend.

Repair Quality - 4.0/5.0 -

Looks satisfactory

Customer Service - 0.5/5.0 -

Not one single solitary time did anyone call with an update in 2 months. Every call, infrequently sent, was by me because I had not heard from anyone in weeks.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was exceptional from accounting, explanation of body work to be done and the guys in front when we walked in the door

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Will and the rest of the team took great care of my Jeep . Thanks again , Bill

Customer Service - 5.0/5.0

Returned Clean