Key Collision of Concord

4.8 (5,657reviews)
96%
96 Manchester Street,  Concord,  NH  03301
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Key Collision of Concord - Where Priority Service and Quality Repair is #1.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (5,657)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with many highlighting frequent text, email, and phone updates throughout the repair process. Repair quality receives high marks, with numerous customers noting their vehicles looked brand new upon return, including appreciated interior and exterior cleaning as a bonus. Many customers were pleasantly surprised by early completion of repairs. Improvement points noted directly by customers include occasional delays without proactive notification, a few instances of incomplete repairs such as missing parts or misaligned panels, and isolated concerns about paint matching and final delivery checks.
AI-Generated from reviews written in the last 12 months
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"... staff were super courteous and professional. I was very satisfied with the quality of the repairs and the vehicle was returned to me very clean." Read more
"Fantastic job. Great communication. Great workmanship. Hands down a better experience than my last visit to another ..." Read more
"... is very friendly, informative, and professional. The work was excellent. My car looks brand new!!!" Read more
"I am so impressed with the quality of the repair. They also fixed my truck bed cover without being ..." Read more
"Excellent work, really great communication and they went above and beyond to make sure my car was in great shape when I picked it up. Highly recommend."
"... Collision made my repairs on my car seamless. They finished our vehicle 2 weeks ahead of schedule. Very satisfied" Read more
"... beyond my experience with any other repair shop and my car was completed 3 weeks earlier than anticipated. I would not go anywhere else for collision repairs." Read more
"... good communication was great costumer service great, The only bad thing way to long to fix a minor thing!" Read more
"A week late."
"Kept me informed every step of the way & completed the job early."
"Seems like a lack of communication. My car was supposed to be done on a Thursday, and I had to call ..." Read more
"Fantastic service with great communication and updates!"
"Great customer service. Timely updates on the progress of my repair. I would use them again!"
"Wonderful communication and updates"
"... with Key Collision could NOT have been better. They kept me up to date with text messages throughout the whole process. And the car looks brand new." Read more

Likely to Recommend

Repair Quality

Minus final walk around at pickup, great experience.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a fantastic job, got the job done while i was on vacation so i didnt need a rental, and were extremely friendly. What more could you ask for?! I think they all deserve raises!

Likely to Recommend

Repair Quality

Great job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Car looks great. Took a bit longer than expected but a defective part wasn’t Key’s fault. Good communication.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The bumper is still loose. The framing on the windshield was not fully reconnected.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks great!

Customer Service

I am happy with the services they provided and would give a 10 but was told it would take 10-12 days. It took 24.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Would definately recommend them.

Repair Quality

The work was great.

Customer Service

They were courteous, communicative, empathetic and on schedule.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Both my bronco and F 350 I’m very satisfied with every one at keys collision of concord Very knowledgeable and professional and I will recommend friends and family to use your facility if they ever have to for any reason thank you again Bob

Likely to Recommend

Repair Quality

Customer Service

Mary Jo and staff great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was very pleased with the work performed on my car. It was exactly like new after the damage was repaired by you. I was disappointed in the customer updating. I never heard anything from the time my vehicle was dropped off until I called a week later. I was supposed to receive updates twice per week. I called repeatedly to find out what was going on and sometimes the person I spoke to didn’t have any info. Particularly I was not informed my bill would be $600 more than the estimate until I came to pick it up and pay. I found this unacceptable customer relations. Although you do great work, that part of the business needs improvement. That said, I would probably use your service again with the hope that you would remedy that part.

Customer Service

See prior comments

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

See Comments from Question #1

Repair Quality

Every step of the way was top notch, and I really appreciated that!

Customer Service

See Comments from Question #1

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great overall

Repair Quality

Repair job is pristine and complimentary detail of the inside.

Customer Service

Friendly staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend key collision to anyone looking for body work

Repair Quality

Communication was good throughout the whole process and I am very happy with the job that was done on my truck.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We have had multiple cars at Key Collision and have been extremely satisfied with the workmanship and customer service each time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Secretary gabbed on phone while I waited in person. Didn't follow up with question about paint on my bumper. Told me 5 days to complete and it became 11 days.

Kept me Informed?

No

Ready on Time?

No

My Experience

Actual repair work was fine. Multiple reschedules of completion date.

Likely to Recommend

Repair Quality

Actual repair was fine but car was returned dirty.

Customer Service

Again, multiple reschedules of completion dates.

Kept me Informed?

No

Ready on Time?

No

My Experience

Quick, well organized service. Staff was friendly too. Thanks!

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