Key Collision of Keene LLC

4.8 (2,678reviews)
96%
451 Winchester St,  Keene,  NH  03431
Bot
Shop AssistantSparkles

In operation 10 years.

Key Collision of Keene has been in business since 2016. Our goal is to provide high quality repairs, in a timely fashion. Our staff is committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,678)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new and paint matching described as impeccable. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism and friendliness were recurring themes, with customers appreciating the welcoming, stress-free experience. A few customers noted areas for improvement directly from their feedback, including occasional delays in communication, extended repair timelines, and minor issues with vehicle condition upon return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
Select to learn more
"The staff is very friendly and did an excellent job of reviewing with me what was needed and what wasn't with the repairs I was looking for. ..." Read more
"... car. It came out perfectly. Everything down to the painting job and color matching was completely impeccable." Read more
"... 2 times. I've never had stalling issues before. 2 the paint that was used was applied unevenly and looks like white out. 3 I have squeaking in my wheels; I never had that ..." Read more
"Communication is great. They ALWAYS called or texted me with updates. Not once did I feel I was in the dark and needed ..." Read more
"I was so impressed by the frequent emails and phone calls letting me know exactly what was going on with my repairs.....from the very quick ..." Read more
"... for 2 to the mechanic The entire job took 4 days . I was not responded to kindly . Nor was I ever called back or emailed back… even when Allstate asked. 4 Allstate ..." Read more
"... communication throughout the process. I'm always being kept up to date on progress without the need to check in myself." Read more

My Experience

The employees were very nice and helpful. They answered my questions completely. The work that was done on my car came out great. I appreciate all they did. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Surprised that the process took so long.

Likely to Recommend

Repair Quality

Customer Service

Surprised the repair took so long. Very happy with the quality of the repair and the quality of the service at Key Collision Of keene.

My Experience

The customer service is great, Nichole is a absolute pleasure to deal with and just talk to, Iv used key collision 2 times with 2 different vehicles and had nothing but 100% satisfaction, I would recommend key collision to anyone hands down.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

The only negative I have is the length of time it took.

Customer Service

Nicole was always very friendly and pleasant.

Returned Clean

My Experience

Vehicle looks great, got me in quick and got the job done well and fast. Highly recommend!

Likely to Recommend

Repair Quality

Excellent experience

Customer Service

My Experience

The car looks fantastic and everyone was nice and knowledgeable.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The team at Key Collision were all very nice, thorough and polite. It was a pleasure doing business with them.

Likely to Recommend

Repair Quality

It was excellent care and work.

Customer Service

My Experience

Very professional collision repair … easy to work with and great at keeping me informed of timeline and progress!!

Likely to Recommend

Repair Quality

Took care of repairs professionally… Regularly kept me apprised of progress… Even took the rental car for me. Can’t wait for my next crash :-)

Customer Service

My Experience

Excellent work. My car looks exactly like it did when I drove it off the showroom floor. I will highly recommend Key Collision of Keene to everyone. Thank you

Likely to Recommend

Highly recommended

Repair Quality

My car looks like it did when I drove it off the showroom floor. Beautiful job. Highly recommend

Customer Service

Great staff

Likely to Recommend

Repair Quality

Customer Service

great communication

Returned Clean

Likely to Recommend

Repair Quality

Fast turn around easy to deal with. Made this whole process easy including car rental pick up drop off.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Nicole was a pleasure to work with and kept me informed on exactly what was going on with my jeep! Pleased with the service I received

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Key Collision made every aspect of repairing my 2024 Canyon AT4 as painless as possible. From check-in, communication during the repair, dealing with the insurance company and even taking care of returning my rental, they were exceptional. The end result? My truck was ready a week early and looks brand new! A fantastic job that actually exceeded my expectations with a perfect paint match.

Likely to Recommend

Repair Quality

Key Collision provided excellent communication, help with my insurance and car rental companies, and a repair that made my truck look brand new again!

Customer Service

Everyone I spoke with provided excellent customer service

My Experience

From the front desk into the repairs everything was great. Thank you

My Experience

I was kept updated on my vehicle repairs. Great customer service!!!

Likely to Recommend

I would definitely recommend Key Collision of Keene.

Repair Quality

Excellent!

Customer Service

I was always kept updated on my vehicle's repairs. The best customer service!!!

Likely to Recommend

Repair Quality

Great people to work with

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The craftsmanship was wonderful as where the service people.

Customer Service

Returned Clean