Quality Care Collision & Refinishing

4.9 (1,083reviews)

97%

(603) 352-4472

512 Winchester St, Keene, NH 03431

97%

See Photos

512 Winchester St
Keene, NH 03431

Get Directions Website Email

About Quality Care Collision & Refinishing

See Photos

512 Winchester St
Keene, NH 03431

Get Directions Website Email

Quality Care Collision & Refinishing is a family owned and operated business serving our area since 1982.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair

Payment Types

MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:00 pm
Sat	8:30 am - 12:00 pm

* Holiday hours may differ.

Call

Website

Reviews (1,083)

Sort By:
Newest
Rating

1,055 Customers Rated

5 Stars

88.4% Complete

(957)
4 Stars

6.6% Complete

(71)
3 Stars

0.8% Complete

(9)
2 Stars

0.7% Complete

(8)
1 Star

0.2% Complete

(2)
< 1 Star

0.7% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with many noting that repairs look brand new and exceed expectations. The staff is frequently described as friendly, professional, and courteous, creating a welcoming and stress-free experience. Timeliness is a strong highlight, with several customers pleasantly surprised that their vehicles were completed ahead of schedule. The complimentary interior vacuuming and exterior wash upon pickup is a recurring point of delight. Communication throughout the repair process is widely appreciated, with customers feeling informed and supported at every stage. A few customers noted areas for improvement directly from their experience, including occasional delays in scheduling, missed repair items on initial estimates, and isolated quality concerns such as overspray or incomplete panel work. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent quality work, truly top notch. Could not even tell any accident damage had originally occurred. ..." Read more

"Quality Care did an amazing job. The door looks like new. They did the job timely, had good communication, ..." Read more

"This is my second experience, both were excellent. The scheduling was smooth, the repair like new and the detailing upon pick up is first ..." Read more

"The work was completed quickly and came out better than I expected! Staff are kind and easy to work with."

"The repair is fantastic looks new."

"It was ready days before the projected date"

"My car was ready early and they even washed and vacuumed the inside."

"Done ahead of time. Oh and they washed and vacuumed it too."

"... repair. My car was spotless when I picked it up and it was done way faster than I expected. Thank you so much!" Read more

"It was ready two days before, so nice!"

"... between quality collision and myself was very good. I knew at all times what was happening and my car was repaired and re a dy" Read more

"They kept me updated along the way"

"Great communication throughout!!"

"Friendly, always kept me informed of the progress"

"Always kept up-to-date with appointments and progress."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent quality work, truly top notch. Could not even tell any accident damage had originally occurred. ..." Read more

"Quality Care did an amazing job. The door looks like new. They did the job timely, had good communication, ..." Read more

"This is my second experience, both were excellent. The scheduling was smooth, the repair like new and the detailing upon pick up is first ..." Read more

"The work was completed quickly and came out better than I expected! Staff are kind and easy to work with."

"The repair is fantastic looks new."

"It was ready days before the projected date"

"My car was ready early and they even washed and vacuumed the inside."

"Done ahead of time. Oh and they washed and vacuumed it too."

"... repair. My car was spotless when I picked it up and it was done way faster than I expected. Thank you so much!" Read more

"It was ready two days before, so nice!"

"... between quality collision and myself was very good. I knew at all times what was happening and my car was repaired and re a dy" Read more

"They kept me updated along the way"

"Great communication throughout!!"

"Friendly, always kept me informed of the progress"

"Always kept up-to-date with appointments and progress."

Kathleen (GMC owner) reviewed 9/14/26

Ralph (RAM owner) reviewed 9/14/26

Wonderful job as always! Highly recommend

Patricia (Nissan owner) reviewed 9/14/26

Robert (GMC owner) reviewed 9/7/26

Very happy with the work and the interior detail. Very easy to deal with and paperwork very simple.

Every one very pleasant to deal with

Adam (Kia owner) reviewed 9/3/26

Great to work with, very helpful

my car looks great!

Lewis (Toyota owner) reviewed 9/3/26

Robert (Subaru owner) reviewed 9/3/26

Elliot (Ford owner) reviewed 9/2/26

You scratched my tint on my window when you reinstalled it in the door

Wendy (Hyundai owner) reviewed 8/28/26

Angie (Hyundai owner) reviewed 8/27/26

Lady at the front desk is so nice and polite. Easy drop off. Timely repairs. And quality of work is outstanding. Great place all around!

Outstanding customer service

Holly (Toyota owner) reviewed 8/21/26

Great experience! They are fast and efficient.

The staff are pleasant and helpful.

Vicki (Hyundai owner) reviewed 8/17/26

Karen (Hyundai owner) reviewed 8/13/26

Robert (Toyota owner) reviewed 8/10/26

Colleen (Subaru owner) reviewed 8/10/26

the door wasn't sanded just painted over. Wasn't what I ask for now I understand why it was free. I would have liked paying for it and got a better job done. Now I have 2 get it redone in another shop!

Laurie (Nissan owner) reviewed 7/30/26

They said a week , took 3 1/2 days not counting weekends . They vacuumed my car , staff was amazing , friendly ,kind . I will recommend them to everyone. My only complaint is it took 3 months to.get my car , but I guess thats everywhere . Thank u for a great experience .

Wonderful , friendly people

Michael (Chevrolet owner) reviewed 7/24/26

Very happy with the work that was done

Rose (Toyota owner) reviewed 7/24/26

A long wait to get the car fixed and a second trip due to headlight malfunction, but very satisfied.

Andre (GMC owner) reviewed 7/20/26

Missed a panel on estimate

Joshua (Ford owner) reviewed 7/17/26

Great work, great service. Thanks again Quality Care team!

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If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Quality Care Collision & Refinishing

About Quality Care Collision & Refinishing

Reviews (1,083)

1,055 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0