Key Collision of Keene LLC
In operation 10 years.
Key Collision of Keene has been in business since 2016. Our goal is to provide high quality repairs, in a timely fashion. Our staff is committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything was great I appreciate it. It looks brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciate the lady that I first met when I went there, i’m sorry I can’t remember her name, for how hard she worked to get the folder she needed from the insurance company. Everything sailed smoothly. The appointment went right on time and my daughter was very excited to get her car back as promised so we could go on vacation to see her 93 year old grandmother. You guys did an awesome job and you even arranged for me to pick up the car after hours. Thank you so much. Your team is great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast, friendly, easy, and efficient! Thank you to Nicole for answering my questions with detail and examples.
My Experience - 5.0/5.0 -
Thanks for doing a great job on our 4Runner!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly staff informed me every day about how much work was done and I am happy with the results thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly staff kept me updated and on time work was done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality work
Customer Service - 5.0/5.0 -
Very friendly and professional Everyone that we dealt with went out of their way to make sure we understood everything and that we were satisfied with the car
Returned Clean
My Experience - 5.0/5.0 -
Communication was good, truck looks nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a awesome job fixing the damage there consumer service is top notch.
Customer Service - 5.0/5.0 -
Consumer service is top notch.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Throughout this process I was beyond annoyed. My car had minimal damage- and the damage that was most significant my insurance almost didnt cover because of Key's lack of accurate reporting and advocacy. Thankfully, the day before my accident my car was at Mazda of Keene and I was able to submit a video of my cars inspection and show that the damage that almost wasnt covered- was infact due to this collision. They claimed my car was taken apart for weeks, was in paint for weeks, and it literally felt like my vehicle was being held hostage. I wanted to pull my car from this shop 2 days after having it there and all of a sudden it was all taken apart and couldnt be moved. I could have had my car back sooner had I just gotten the windshield done myself somewhere else- and sent my car elsewhere to begin with. The annoyance I recieved when I called about my car was also frustrsting, of course people are going to call every few days if they haven't heard anything. The enterprise next door had me in an awful car- which was the cherry on top. I had also requested my brakes be checked out- they werent- and my car is now at Mazda (yeah I still dont have my car back), actually getting looked at. My car was in paint for a whole week and I still couldnt tell you what was painted apart from a chip on the door. Ill be annoyed about this for a very long time.
Customer Service - 0.5/5.0 -
Absolutely disgusting that I was told at 4:50pm on the day I was supposed to get my car back that the windshield people "just arrived". Then I was told that they "had my windshield off" and I couldnt just take my car- then when I asked more questions the woman on the phone said "is this the CX-9?". If she was "watching them" take my windshield off- wouldn't she know it is the CX-9 already? They just wanted that insurance money and to keep my car for an extended period of time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your receptionist was wonderful. Efficient, helpful, personable and a pleasure to deal with. I was also impressed with the updates and info I was given throughout the process.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When I picked up my Subaru today it was making a fast beeping sound. I spoke to Lance about it and he wasn't sure where it was coming from. I told him that the car wasn't making that noise when I dropped it off but was making it when I picked it up. I parked the Subaru in the parking lot and put the keys in the drop box. I will be waiting to hear from you on the outcome. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Actually,fun to deal with!! And the repair and detailing were excellent.
Customer Service - 5.0/5.0 -
Wonderful and very kind and knowledgeable
Likely to Recommend - 5.0/5.0 -
Definitely would recommend to anyone!
Repair Quality - 5.0/5.0 -
Everything looked Brand new!
Customer Service - 5.0/5.0 -
Always pleasant and had answers to any of our questions.
Returned Clean
My Experience - 5.0/5.0 -
Excellent experience with drop off and pick up. Appreciate Nicole’s friendliness and attention to detail. Michael was very helpful as well. Would recommend Key Collision of Keene.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Would recommend! Nicole was helpful and friendly. Michael was great when I dropped off my vehicle.