Kg Auto Collision LLC
In operation 23 years, 13 years at this location.
Our collision center is known for its expertise, honesty, and stellar service. Here at KG Auto Collision, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services,
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was fine. I am very glad to have my car back in one piece! It is always disconcerting to have any repairs done since never completely sure of the outcome. I did have a back panel that had been scratched prior to the accident and was hoping that it may have been sanded and painted. Since it is neer to new, it would have been nice to have that done too. Mostly, just having it back in working order is a relief. Thank you for keeping me informed of the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The customer service was terrible to say the least. I walked in the office to pick up my vehicle and the representatives looked at me as if I wasn't supposed to be there. There was no friendly greeting or how may i help you it was just unfriendly stares. I will NEVER have service done by these people again. I have never been treated so badly in a place of "business". I was so baffled I let enterprise know how terribly wrong I was treated. I didn't deserve that.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
I was treated terribly. The representatives were unfriendly and acted as if they didn't want to assist me. I would give the customer service a 0 if i could.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Not satisfied with service especially when a light is on and I have to go to dealer to get it checked out
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I found scratches on the inside of the door, and interior back seats, driver side door, and atm rest dirty, and watermark to back seat. There where also some exterior superficial scratches to second door on driver side but I was able to buffer most out. I was very satisfied with the work done to fix my car though. My car is only a few months old and its a lease and why I am being so particular.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Interior of car dirty and scratches on inside of door but actual body work and customer service vet good
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication, great service, easy to work with on every step. Painless. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
easy to work with
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for a job well done on my car and for treating me with respect !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All was fine !
Returned Clean
Likely to Recommend - 0.5/5.0 -
not a chance.
Repair Quality - 3.5/5.0 -
looked good but didnt take the time to clip everything in. paint was chipping after 20 hours and when I returned the vehicle they were arguing that they didnt touch the grille of a car that was in a front end collision and then said "its like visiting a Doctor you won't get everything on your first visit"
Customer Service - 2.5/5.0 -
emails are greay
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great, thanks so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Following things were not addressed : 1- 3 change in delivery dates. 2. Despite delays, multiple issues were left unaddressed. this includes : - A squeaky front door - Oil and filter change lights prior to the accident were on. No change reported per the detailed report . But the warning light is off. - Engine running with significantly reduced power as compared to prior to the accident. Unsure if this could be due to unchanged oil. - New scratch mark above the trunk on the rear end which did not exist prior to the accident. Not addressed.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Engine still is giving a very low pick up. Makes a loud noise without giving any acceleration.
Customer Service - 4.5/5.0 -
Stephnie was great in answering questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had some initial problems with driver's door lock but return visited scheduled and problem was fixed promptly.
Customer Service - 4.5/5.0 -
Did have to make a couple repeat phone calls to get appt time clarified, but ovwrall very attentive to our situation.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I am pleased that they used genuine Toyota parts since this is a new car and a lease. It shoudl be put back as close to factory as possible, and I believe you lived up to that.