Crash Champions #0642 Rocky River
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Pleasant and efficient staff. Jessica explained everything when I dropped car off and when I picked it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jessica did a great job of keeping me in the loop and explaining everything
Returned Clean
My Experience - 5.0/5.0 -
Nice job the thunder looks fabulous
Likely to Recommend - 5.0/5.0 -
Nice people
Repair Quality - 5.0/5.0 -
Very nice job
Customer Service - 4.5/5.0 -
Did a very nice job kept me informed. I know they’re busy, but I thought it might get it back earlier. I guess they couldn’t find offender. Very happy.
My Experience - 5.0/5.0 -
Looks like meticulous work. Looks totally NEW. Thanks! Priceless! Romers/2021 KIA Soul
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It took a little longer than expected.
Customer Service - 5.0/5.0 -
Very efficient and friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We understand that you have no control over how quickly you get the parts. The work was done well. Very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We have dealt with Crash Champions before and were pleased with their work. Same result this time. It did take a VERY long time to get the parts, but they have no control over that!
Customer Service - 5.0/5.0 -
Very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
These guys are great! Fair price, terrific service. Really nice staff, go the extra steps big or small job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sent a message yesterday
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job. Surprised to find my vehicle had been detailed. Thanks
My Experience - 5.0/5.0 -
The whole process was easy from drop off of the car to picking it up after repairs. Everyone if the staff were very courteous and nice to deal with, either by phone, or in person
Likely to Recommend - 5.0/5.0 -
Great work, nice staff, and delivered on time
Repair Quality - 5.0/5.0 -
The fender looks brand new!
Customer Service - 5.0/5.0 -
Always gave me the status of where the repair was every couple of days
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0 -
Repairs seem fine.
Customer Service - 1.5/5.0 -
Repairs seem fine, but the car was still in the shop for almost three weeks. Way too long given what needed to be repaired.
Likely to Recommend - 0.5/5.0 -
I will tell everyone I know to avoid this place like a disease, which would provide the same amount of satisfaction.
Repair Quality - 0.5/5.0 -
The techs screwed up my driver side door controls for my locks and window.
Customer Service - 0.5/5.0 -
Atrocious. First, they ordered the wrong mirror and called me around 8:30 that morning to tell me when I had already changed cars for the day and my son was driving in. Then, I called for an update, got no response, called again and finally Jessica left me a VM admitting she "totally dropped the ball" as she said in her voicemail to me and "just forgot to re-order" the parts and did not call me to update. I kept that voicemail from 6/23/26. Then, once the mirror was installed, the techs messed up my lock mechanism and window controls so that my locks don't work and I cannot lower the mirror on the passenger door! I've never seen such incompetence and idiocy in one location, and they should be embarrassed to charge me or the insurance company a dime for their brutal incompetence and poor service.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The service was completed ahead of schedule and my vehicle looks as good as the day I purchased it.
Customer Service - 4.5/5.0 -
Communication from the company was good and I was pleased with the overall customer service.