Kg Auto Collision LLC

My Experience - 5.0/5.0 -

Randy was exceptionally nice and very knowledgeable about the issue everything on time everything good very satisfied thank you The woman in the office was exceptionally nice and very good to deal with

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Shannon was excellent. Provided information and assistance every step of the way. We appreciate that.

My Experience - 3.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 5.0/5.0 -

Great Service

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Amazing work. Thank you so much for everything, all your hard work and putting up with my Progressive insurance. Great experience and work!!

My Experience - 5.0/5.0 -

You listened to my concerns and gave me good answers.

My Experience - 0.0/5.0 -

The secretary was absolutely horrible to me for no reason. She was rude and disrespectful about something that had nothing to do with me and she yelled at me when I came to pick up my car because Erie said it was ready and Ganley sent me a notice saying it was ready but she felt as though something else was up and never bothered to mention any issues to me for the 6 weeks they had my car. All of a sudden there's an issue and I can't pickup my car but they can't even contact me until I'm on the way to pick it up. Then I talked to the manager and he apologized but the secretary was still incredibly rude to me in person after the phone call. My car seems to be in pretty good condition but they left a bunch of junk in my backseat which I don't know what to do with... I would have asked her but I didn't really want to speak to her again after that awful interaction.

Likely to Recommend - 1.0/5.0 -

Not a great experience. Would probably go somewhere else that has kinder people to work with.

Repair Quality - 4.0/5.0

My Experience - 5.0/5.0 -

Our only issue is the length of time the vehicle was in the shop. I understand that this was slow response on the Insurance Company. I'm very happy and satisfied with the work done on my Elantra by KG Collision. The Business is run wonderfully by Stacie and she was extremely helpful. Your employees did a fabulous job with the Body work I needed. I can't tell where the damage was. The wash and detailing done when I picked up the vehicle was immaculate. Thank you to all for great service. Hopefully I don't have to see you again 😄 Merry Christmas 🎄

My Experience - 5.0/5.0 -

Your guys work is the best,it took a little longer,but I understand it Christmas time, but overall I give you a 10 out of 10

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Took a little longer than expected but I understand it was Christmas time, but overall the delay was well worth it

Customer Service - 5.0/5.0 -

She put my needs first

My Experience - 5.0/5.0 -

The whole process was easy and painless. Thought the staff that I interacted with were all professional and pleasant. My Jeep is back to its original state and that’s all I wanted!! Would definitely go back if I needed work.

My Experience - 0.0/5.0 -

Took entirely too long…didn’t it update when it wasn’t done my expected date

My Experience - 5.0/5.0 -

I really appreciate you guys my car is back and looking brand new like it was never in accident.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

KG Collision were very professional and attentive. I would definitely recommend them.

Customer Service - 5.0/5.0 -

Very helpful and professional.

My Experience - 5.0/5.0 -

They done a great job and fast. Thank you guys

Likely to Recommend - 0.5/5.0 -

As previously stated, not this location.

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

I dropped the vehicle off on the 21st of Oct and was told it would take 8-9 days. I rec'd updates saying that all was going good. I roc's an update on 10/28 that said the vehicle would be ready on the 29th if no issues. On the 30th late in the day I called to see if the vehicle was ready and was told that little or no work had been performed. The excuse given was that they could not get a hold of my agent. My question was that after 2 days the customer (me) should have been contacted. I called my agent and he had it straightened out that same day. I was then contacted by Brandon to tell me that the new completion date would be 11/19. When no apology of any kind was offered I asked if they would pick up some or all of a rental. Still no apology and no was the answer to my question. The only other person I had any contact with was the receptionist who I was completely satisfied with. Brandon is definitely not a people person. If body work need in the future I will consider other KG Centers but not the 150th street location. Thanks for listening, hope you can prevent future customers having to experience what I did. Greg Walters

My Experience - 5.0/5.0 -

Thank you thank you thank you and God bless you all, every single individual who helped with the process and the work put in. I love my car. I trust you guys endlessly and what you do. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0