Kg Auto Collision LLC

My Experience - 5.0/5.0 -

I was satisfied with the process of the repair of our Ford. KG kept me informed while the repairs were getting done. The whole process was beyond my expectations. Thank you.....

My Experience - 5.0/5.0 -

The only thing that I noticed, is that the traction control light has been on annd the air pressure light comes every time. I turn my car on and shows that there’s a difference in the pressure in the tires. Also, there’s a smudge in the center of the driver side window when the windows rolled up strictly in the center not sure what that is. The strange smell that was in my car is starting to slowly dissipate. Other than that, everything looked really good as far as the repairs.

Likely to Recommend - 5.0/5.0 -

I first used this autobody shop a few years ago based on the recommendation of my favorite auto repair manager, John, from Ganley on Brookpark Road. Had a great experience then and a new incident occurred. John recommended your location once again and I easily agreed based on my own previous experience, thank you.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Stacey was totally great. She was professional, communicative about my car's progress, and very friendly. I had the same experience with her a few years ago when my car was in a different accident.

My Experience - 0.0/5.0 -

Took a while!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Place

Customer Service - 5.0/5.0 -

Great Public Interface person!

My Experience - 5.0/5.0 -

it was fine, thank you.

My Experience - 5.0/5.0 -

The car looks great! Stacie was amazing. I thought I was just going in to get an estimate and that’s it, however, she asked about the third party insurance, made some calls, and before I knew it she had approval to make the repairs. I was having trouble getting in touch with the insurance adjuster so I was appreciative she did the leg work. Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My vehicle looked like new.

Customer Service - 5.0/5.0 -

Excellent customer service! Great communication...I met ahead of time to assess the repair, schedule and I knew exactly how the process worked including a timeline and cost. Really made the process easy.

My Experience - 5.0/5.0 -

The car came out great. KG always kept me informed about the repair progress. No surprises, just results! Thanks for making this process as easy as possible

My Experience - 0.0/5.0

Likely to Recommend - 0.5/5.0 -

I brought my car in to fix damage and walked away with the physical appearance in good condition and now I have mechanical issues. With the advice of the service team telling that my insurance will cover the issue.

Repair Quality - 0.5/5.0 -

The physical appearance of my car is fine, but now the unlock features on the passenger side door does NOT work and when we brought it back to you we were told everything’s fine and there’s nothing you could do. Well it worked when we brought it in to your establishment and now it doesn’t. Now because you don’t want to fix what you messed up I have to shell out more money to fix something that wasn’t broken when you repaired my car.

Customer Service - 0.5/5.0 -

Was told by the service team they can’t find anything wrong and I should take it to Nissan and have my insurance company pay for it. Which leads me to believe they seen something wrong but want me to file yet another claim before they will fix it.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Front bumper looks great! Just wasn’t happy I had a light on for a tire light that wasn’t there before we hit the deer. Fixed the bumper but not the tire. We hit a deer!

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0 -

Car died twice. Got a jump than next day same issue. Tire light on no pressure. Filled it up same issue. Had no lights before hitting the deer. Thought the issues would be fixed. Have to go buy a new battery and tire! Everything else was perfect the hood and front of the car. Hitting a deer on the road doesn’t mean tire won’t get flat. Guess it wasn’t apart of the accident but the battery? Car is a 2019 with a battery replaced 3 months ago.

Customer Service - 5.0/5.0 -

The lady up front was very nice and welcoming!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Your company did an excellent job.Thank you for the great service.An above others company.

Customer Service - 5.0/5.0 -

The same excellent service.great team work.

Likely to Recommend - 5.0/5.0 -

As I stated earlier, everyone was so very nice and helpful!

Repair Quality - 5.0/5.0 -

Great work was done on my car! Almost looks brand new!!

Customer Service - 5.0/5.0 -

Everyone I dealt with was wonderful and very helpful!

My Experience - 5.0/5.0 -

I appreciate your excellent customer service. Stacy was outstanding in handling my concerns and made sure my rental car was taken care of whenever there were extensions in completing the repairs on my vehicle. The estimator—whose name I unfortunately forgot—was friendly, knowledgeable, and very helpful in addressing the damage to my car. The way I was treated made me feel truly satisfied with the service that KG Collision Center provides. Thank you once again. Sincerely, Fiston K.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The communication was fantastic. Stacey and her team did an amazing job and I was thrilled that the car was so clean. A person hopes to not need to go to a body shop but if I do it’s going to be this one.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The process was very fast and easy

Customer Service - 5.0/5.0 -

Very communicative

My Experience - 5.0/5.0 -

Stacy was awesome!

Likely to Recommend - 1.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0