Kolex Service Center
In operation 10 years.
Kolex Service Center is a family owned auto repair business that has been serving the community since 1985. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 2.5/5.0 -
Quality control was poor. I appreciate that the mechanic topped off the coolant, but then it made it appear that the car was leaking fluids. And I appreciated that the person at the desk when I picked up the car mixed a small container of paint for me; however, it was the wrong color so now the areas I touched up look worse than before.
Repair Quality - 4.0/5.0 -
On the positive side, everyone was polite and stayed in touch with me about the status of my vehicle repair. Taking away from the perfect rating: (1) The request I put on the website was apparently never seen; (2) Their were boot marks all over the backside of the truck liner; and (3) The vehicle was approved for release, leading us to make a trip to pick it up, when the right muffler was still clearly misaligned. We spoke with the manager on staff, and the issues were fixed the next day. Also, I appreciated the touch up paint until I used it and made my car worse.
Customer Service - 4.0/5.0 -
Customer service reps were friendly, but twice they relayed info that wasn't correct.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy and grateful for the service.đđđ
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was great. Very helpful. The car was done in a quick amount if time and looked great when I picked it up.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repairs were done quickly and ahead of schedule
My Experience - 5.0/5.0 -
Kolex was awesome and I will highly recommend this organization to anyone who needs their services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The bodywork was done well.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I will always use Kolex for service. Trustworthy great work courteous team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I will always use Kolex for my vehicle. Exceptional service, great customer service, professional staff. Love this shop.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for your service everything is good and the personal stuff are so friendly and make feel like we are family thank you again
Likely to Recommend - 5.0/5.0 -
Iâm sure that you will make a great job
Repair Quality - 5.0/5.0 -
Thank you đ
Customer Service - 5.0/5.0 -
Ana was a wonderful person she makes me feel like a best friend
Returned Clean
Likely to Recommend - 0.5/5.0 -
Everything is fine overall. The only issue I have is that the car was delivered in a very dirty condition. For example: There was leftover repair residue, including what appears to be melted plastic that I cannot remove on my own without the proper plastic-safe cleaning products. There were also dirty fingerprints on the front and rear seats, as well as on the seat belts, which have been very difficult to clean. The total repair cost was almost $19,000, so I think they could have spent an extra $50 to have the car professionally cleaned before returning it. It would have made a much better final impression and better reflected the quality of the repair work.
Repair Quality - 3.0/5.0 -
Everything is fine overall. The only issue I have is that the car was delivered in a very dirty condition. For example: There was leftover repair residue, including what appears to be melted plastic that I cannot remove on my own without the proper plastic-safe cleaning products. There were also dirty fingerprints on the front and rear seats, as well as on the seat belts, which have been very difficult to clean. The total repair cost was almost $19,000, so I think they could have spent an extra $50 to have the car professionally cleaned before returning it. It would have made a much better final impression and better reflected the quality of the repair work.
Customer Service - 3.0/5.0 -
Everything is fine overall. The only issue I have is that the car was delivered in a very dirty condition. For example: There was leftover repair residue, including what appears to be melted plastic that I cannot remove on my own without the proper plastic-safe cleaning products. There were also dirty fingerprints on the front and rear seats, as well as on the seat belts, which have been very difficult to clean. The total repair cost was almost $19,000, so I think they could have spent an extra $50 to have the car professionally cleaned before returning it. It would have made a much better final impression and better reflected the quality of the repair work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything it good
Customer Service - 5.0/5.0 -
Good
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Ideally, your car could be repaired and back to you in one day. But thatâs not realistic. I also didnât take it elsewhere for another estimate. Hence âonlyâ a 9.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication through the entire process. Very friendly and kind staff. 10/10
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am writing to let you know that the repairs on my car have not been fully completed. The back panel of the main screen/monitor is full of scratches from the broken glass from the accident. Furthermore, when tilting or moving the monitor, it makes loud broken glass sounds, which indicates there are broken glass particles inside the back panel behind the screen. These particles need to be removed and the panel repaired. Please note that it is very difficult to see what I am referring to just by looking directly at the monitor screen itself, as the issue is with the back panel, which is black and hard to see the scratches, and the internal components. Could you please let me know when I can bring the car back to show it to you and have this addressed?