Koons Collision Center of Sterling
In operation 62 years, 7 years at this location.
At Koons Collision Sterling, we take pride in offering high quality service, honest communication, and exceptional results. Whether you're visiting our Body shop for a quick estimate or getting repairs done. Our team is committed to making your experience smooth, professional, and enjoyable. We combine expert craftsmanship with a customer first attitude so you can expect reliable results, clear updates, and a friendly atmosphere every time you walk through our doors. Thank you for choosing us. We're here to help and look forward to seeing you! IMPORTANT MESSAGE: Koons Collision Sterling DOES NOT work on TESLA VEHICLES. IF GOING THROUGH INSURANCE, please give us a call at (703)-433-5419 PRIOR TO booking online.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Completely satisfied with the repairs. However I do have one complaint. The driver side floor mat was installed over the acceleration pedal. I did not catch this for a couple days and experienced intermittent uncontrollably acceleration while driving the vehicle. Very unsafe.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I would have to inform my friend that my experience was stressful and expensive. The car looks great but the anxiety wasn’t worth it.
Repair Quality - 5.0/5.0 -
Great results but 3 months is an excessive amount of time in which I had to rent a car out of pocket. in addition to the $2000 deductible I had to pay. A more reasonable 30 days would’ve prevented the financial mess I’m in now. Wish me luck. I’m gonna need all I can get. 😕
Customer Service - 5.0/5.0 -
I’m not gonna rate your staff. I would’ve appreciated some communication but got NONE.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks gorgeous! Very happy with the result.
Customer Service - 5.0/5.0 -
Everyone at the repair shop was professional and helpful as well as efficient. I was in and out within 15 minutes or so.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They did good work but with the excessive wait time, I expected no less.
Repair Quality - 5.0/5.0 -
Excellent work, although the excessive wait time ( nearly 3 months) caused me financial hardship. I realize things happen outside of anyones control but a weekly or even bi-weekly phone call to keep me posted on progress would have helped alleviate my anxiety. This courtesy should have been extended in my humble opinion but I still rate you guys a 10 on the repair. I’m very pleased to finally have my car back. Thanks.
Customer Service - 5.0/5.0 -
I was treated respectfully in person and on the phone
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Appreciate the quick updates excellent service
Customer Service - 5.0/5.0 -
They were great especially Sonny
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
After returning home with the car I noticed is some kind of paint defect or clear coat defect that needs to be resolved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and great quality work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated how friendly the team was and how easy they made it to drop off my vehicle. The work on my vehicle was completed quickly and my car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
Need to have better communication up front
Repair Quality - 1.5/5.0 -
While the staff did all they could given the circumstances of the post-COVID automobile climate, more communication would’ve been nicer than having myself make the commitment to physically contact the shop regarding vehicle status.
Customer Service - 3.5/5.0 -
Ian Martin did an overall great job with updates. However, some of the staff was non-responsive or non-empathetic for customers waiting for 4+ months or longer to receive vehicle back.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I can't believe how badly I have been treated. I was told that my car was compleat.after it was related to me I found out that was not true, now I have the impression that finishing my car is not that important.and I am still waiting to hear from a supervisor.
Customer Service - 0.5/5.0 -
After several calls nothing has been done. I'm disabled and really need my car fixed.you have gotten your payment. I need my car fixed.