Koons Collision Center of Sterling
In operation 62 years, 7 years at this location.
At Koons Collision Sterling, we take pride in offering high quality service, honest communication, and exceptional results. Whether you're visiting our Body shop for a quick estimate or getting repairs done. Our team is committed to making your experience smooth, professional, and enjoyable. We combine expert craftsmanship with a customer first attitude so you can expect reliable results, clear updates, and a friendly atmosphere every time you walk through our doors. Thank you for choosing us. We're here to help and look forward to seeing you! IMPORTANT MESSAGE: Koons Collision Sterling DOES NOT work on TESLA VEHICLES. IF GOING THROUGH INSURANCE, please give us a call at (703)-433-5419 PRIOR TO booking online.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0 -
Need to have better communication up front
Repair Quality - 1.5/5.0 -
While the staff did all they could given the circumstances of the post-COVID automobile climate, more communication would’ve been nicer than having myself make the commitment to physically contact the shop regarding vehicle status.
Customer Service - 3.5/5.0 -
Ian Martin did an overall great job with updates. However, some of the staff was non-responsive or non-empathetic for customers waiting for 4+ months or longer to receive vehicle back.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I can't believe how badly I have been treated. I was told that my car was compleat.after it was related to me I found out that was not true, now I have the impression that finishing my car is not that important.and I am still waiting to hear from a supervisor.
Customer Service - 0.5/5.0 -
After several calls nothing has been done. I'm disabled and really need my car fixed.you have gotten your payment. I need my car fixed.
Returned Clean
My Experience - 5.0/5.0 -
Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
exceeded my expectations
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
exceeded expectations
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far, I can't find any fault in the repairs.
Customer Service - 4.5/5.0 -
Customer service was very friendly & professional, just wish there was more communication or updates when it came to providing estimations as to when the vehicle may be complete.
Returned Clean
My Experience - 5.0/5.0 -
Ease of the whole process from start to finish and fixed earlier than expected which was great!