Koons Collision Center of Sterling
In operation 62 years, 7 years at this location.
At Koons Collision Sterling, we take pride in offering high quality service, honest communication, and exceptional results. Whether you're visiting our Body shop for a quick estimate or getting repairs done. Our team is committed to making your experience smooth, professional, and enjoyable. We combine expert craftsmanship with a customer first attitude so you can expect reliable results, clear updates, and a friendly atmosphere every time you walk through our doors. Thank you for choosing us. We're here to help and look forward to seeing you! IMPORTANT MESSAGE: Koons Collision Sterling DOES NOT work on TESLA VEHICLES. IF GOING THROUGH INSURANCE, please give us a call at (703)-433-5419 PRIOR TO booking online.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Very very likely
Repair Quality - 5.0/5.0 -
Thanks to Everyone that worked my 2024 Chevy TrailBlazer.
Customer Service - 5.0/5.0 -
10 out of 10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair work was completed and appears to be excellent work. The only issue was the repair company notification of completion was slow as I was the one calling to see if it was completed. Beyond that everything was fine.
Customer Service - 4.5/5.0 -
See previous comment.
Likely to Recommend - 0.5/5.0 -
I will never recommend anyone to take their car there and will share this experience with anyone considering doing so.
Repair Quality - 0.5/5.0 -
It was one of the worst experiences I have had. Kevin and the front office people did ok. However after taking my car home I realized my lights were not working. The lights were removed and replaced by the shop during the course of the repairs. I took the car back to have it checked out. Kevin took the car back to have it checked. They said they could not find anything wrong and had nothing to do with repairs done by the shop. It made no sense to me so I asked to speak to the person who check out the car. The bodyshop manager came out to speak to me so we opened the hood and I immediately noticed wires were hanging. Before taking the car to have it checked out, I had looked under the hood to see if I could see anything obvious as to why the lights were not working. There were no hanging wires at that time. It turned out they had broken the inline fuse and fuse holder as well as the relay driving the lights and they were hanging. I brought that to the bodyshop manager's attention and he accused me of lying. He was belligerent. He was the most disrespectful person I had ever come across. They refused to take responsibility and asked me leave. Depending what I hear in response to this feedback, I will be raising this matter up the chain with Koon's and am considering to file a complaint with Better Business Bureau as this is completely unacceptable. Please feel free to call me on 703-403-2879 if you like to discuss further.
Customer Service - 0.5/5.0 -
Extremely poor customer service and was yelled at by the bodyshop manager. Subsequently I sent and email to Kevin asking for the bodyshop manager's name so I could include it in this feedback and he never responded to me.
Returned Clean
My Experience - 5.0/5.0 -
Great experience here! Very efficient and car was returned in fantastic shape! Really impressed that the car was cleaned inside and out!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car came back in great shape and so clean! Very pleased! And efficient!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me informed about every step of the repair process.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You guys did more than perfect job Thank u soooo much ✅🌹
My Experience - 5.0/5.0 -
Excellent thsnks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional. They kept me updated weekly. My car looks great. Very satisfied with the workmanship and customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was good keeping me updated. The work that was done looks good as well.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
AWESOME STAFF!!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job handling completed processes.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Long time for repair almost two months
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent. Fast and efficient. Thanks.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for the great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Sure
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done faster than I expected. Koons did a great job 🙏
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an excellent experience with this body shop from start to finish. Keily at the front desk immediately made me feel comfortable about leaving my vehicle in their care, and the rest of the team was equally professional and welcoming. Bobby was consistently prompt and kept me well-informed throughout the process. Keith ensured I was placed in a rental vehicle quickly and seamlessly, and Kevin also contributed to making the entire experience smooth and stress-free. I highly recommend this body shop to anyone seeking reliable, efficient, and professional service.