Koons Ford Collision of Baltimore
In operation 62 years, 44 years at this location.
At Koons Baltimore Ford Collision Center, we proudly deliver the industry’s best-in-class collision repair service to the greater Baltimore area. As a Mercedes-Benz Elite Certified, Volvo Certified and Ford Certified Collision Center, we believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Baltimore area charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional work n I'm very pleased
Customer Service - 5.0/5.0 -
Ms. SHARON and Chip was very professional with me the whole 9 yards. They both should be given a award
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the time and quality.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The lack of communication was poor. I had to call several times to speak with Chip and received very vague responses as to how long my vehicle would need to be in the shop. When I finally got it back after 2 weeks, it still had a dent in the area they repaired.
Customer Service - 0.5/5.0 -
Communication was horrible
Returned Clean
My Experience - 0.0/5.0 -
Someone pulled my headrest off my backseat and didn’t reaffix it.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Customer service from Ashley was great. She was polite, professional, and knowledgeable. However, the service from the other lady, I forgot what her name was. She was the light-skinned, older woman at the window, her customer service could use some work. She wasn’t polite at all and seemed very miserable. I prefer not to ever deal with her again. I did not like her attitude and laziness at all but great job Ashley.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
They did an ok job with the body work it just took longer than expected.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service advisor, Jeff did an awesome job for the work quality and timely delivery
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
The repairs took 5 weeks and then my dash board is flagging 2things ,first no audio and second thing about something that needs immediate attention.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
It’s not fixed yet
Repair Quality - 0.5/5.0 -
It’s almost 50 day still not fixed yet
Customer Service - 0.5/5.0 -
It’s almost 50 days in the shop still not fixed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Collision Repair Reception Team was very nice. It was a privilege to work with Jeff Klass.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team did a fantastic job with my truck. Good communication and outstanding service. Logan is an excellent employee!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Poor customer service
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It was obvious that I would. My community was extremely impressed with the results.
Repair Quality - 5.0/5.0 -
This is the best paint job that I have ever seen. It received rave reviews from my neighbors as well. I am extremely impressed.
Customer Service - 5.0/5.0 -
It was fantastic!!! I was most impressed with the young man Logan. His professionalism, his kindness, his expertise are a real credit to Koons. I would refer to him as a tremendous ambassador for the company.