Koons Ford Collision of Baltimore
In operation 62 years, 44 years at this location.
At Koons Baltimore Ford Collision Center, we proudly deliver the industry’s best-in-class collision repair service to the greater Baltimore area. As a Mercedes-Benz Elite Certified, Volvo Certified and Ford Certified Collision Center, we believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Baltimore area charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
No issues.
Customer Service - 4.5/5.0 -
No issues
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My service advisor “Chip”, kept me updated with the parts order and repair progression. Vehicle was returned washed and in like new condition.
Customer Service - 5.0/5.0 -
Chip was great at keeping me in the loop for parts ordered and estimated repair time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very satisfied with the work, and follow up communication.
Customer Service - 4.5/5.0 -
Would've liked just a little more communication throughout the process instead of having to call to get any updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication ! Repairs made in timely manner. Price / cost effectiveness on point.
Customer Service - 5.0/5.0 -
Jeff and Ashley both over communicated with me throughout process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Keep up the good work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The body shop's staff was unanimously cool & the work was shockingly excellent & fair-priced. Who says dealers are a ripoff? Give 'em a try.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
As always, Jeff Klass took care of me with first class Service. Kudos to the whole team they did an excellent job on my daughter’s car.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jeff is knowledgeable and advocates tirelessly on your behalf.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good Service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall very satisfied with the service
Repair Quality - 5.0/5.0 -
Good quality service
Customer Service - 5.0/5.0 -
Good service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
"I am incredibly impressed with the service here! The quality of the work on my car is absolutely amazing—it looks brand new, as if it was never even in an accident. On top of that, Logan and the entire staff was so friendly and did a fantastic job of keeping me updated throughout the entire repair process. Thank you so much for the wonderful experience and the great work!"
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone at Koons Collision Baltimore was friendly, professional, and welcoming from the moment I walked in. The process was quick and easy I was literally in and out! Logan Edwards was very knowledgeable, kept me informed throughout the process, and made everything stress free . I truly appreciate the excellent customer service and would definitely recommend Koons Collision to anyone needing repairs. Thank you all for a great experience!