Koons Ford Collision of Baltimore
In operation 62 years, 44 years at this location.
At Koons Baltimore Ford Collision Center, we proudly deliver the industry’s best-in-class collision repair service to the greater Baltimore area. As a Mercedes-Benz Elite Certified, Volvo Certified and Ford Certified Collision Center, we believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Baltimore area charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are the best
Customer Service - 5.0/5.0 -
They are very helpful and courteous with there customers
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was friendly and kept me up-to-date on my repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 3.5/5.0 -
Communication could have some improvements
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was on par with factory quality.
Customer Service - 5.0/5.0 -
Customer service was prompt and courteous
Returned Clean
My Experience - 5.0/5.0 -
Jeff along with your front desk person who greets everyone when they come in the door I love her they were wonderful. My car was given to me back and excellent condition. I appreciate you guys always thanks for always taking care of me and I will keep bringing every one of my Mercedes back to you guys.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jeff and your front desk receptionist went above and beyond expectations. My vehicle was beyond and great condition. They look awesome. It had a lot of accident in the shop, but it was taken care of immediately and everything just went perfect. Thanks again you guys I will always bring my Mercedes back to you every last one of them.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was an absolute pleasure working with Jeff Klass. He’s a gem. Trustworthy and very client centric. Thank you, I have nothing but the utmost appreciation for my experience with you all
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.8/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Chip was amazing. Even with the hiccups along the way. What started as an awful night experience when I first called. He turned around for me even after delays with parts and customary needs. Thanks Chip for excellent customer service.