Koons Ford Collision of Baltimore
In operation 62 years, 44 years at this location.
At Koons Baltimore Ford Collision Center, we proudly deliver the industry’s best-in-class collision repair service to the greater Baltimore area. As a Mercedes-Benz Elite Certified, Volvo Certified and Ford Certified Collision Center, we believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Baltimore area charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kept me well informed throughout the whole process
Likely to Recommend - 5.0/5.0 -
I already recommended you all to my sister that had problems with her truck
Repair Quality - 5.0/5.0 -
The service was great. They kept me informed throughout the whole process
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Logan was very informative throughout the whole process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Logan was proactive and responsive. Kept me updated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Especially if Jeff is there at the Collision Center, great individual
Repair Quality - 5.0/5.0 -
Jeff is very professional and communicates very well with us during the entire time our truck was in the shop.
Customer Service - 5.0/5.0 -
Jeff is a great representation of Koons
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All ways find it easy to work with Jeff and crew at koons Ford of baltimore
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Unless these concerns are addressed...I'm not sure
Repair Quality - 2.0/5.0 -
While I was impressed with Logan's keeping me informed along the way and even afterwards on the day of pick up he stayed past 5 to make sure that I received my car. The 2 young ladies helped me figure out what the dirty hood car part was in my back seat of the car(not trunk). We thought at first it was something that was left off(accidently)....Thank you for giving me proof of some of the work that was completed. It's days afterwards....that there's now new dis overies and problems that didn't exist before... Sensors that wasn't a problem before, my navigation system/screen is also on the blitz, I had to rely on my phone for the GPS for the first time. Also, the people left my ceiling damaged...there's a hole in the ceiling and dirty smudges that wasn't there before. I want these things addressed, but not at my expense. Even the sales team can account for how clean my car is kept, this is unacceptable.
Customer Service - 2.5/5.0 -
Explanation already provided. They're great, it's just the condition of my car when I received it. I took it to them cleaned and it comes back crazy. Dirty smudges on the door, ceiling....who knows what else
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have had great experiences with the Koons bodyshop over the last 10 years, especially working with Jeff. He is honest, thorough and a good communicator. He takes the time to explain the claims process and makes sure that things are done correctly. I highly recommend them.
Customer Service - 5.0/5.0 -
I have had great experiences with the Koons bodyshop over the last 10 years, especially working with Jeff. He is honest, thorough and a good communicator. He takes the time to explain the claims process and makes sure that things are done correctly. I highly recommend them.
Returned Clean
Likely to Recommend - 3.5/5.0 -
Been going here for 10 years but will do body work at Caliber collision from now on as I have in the past. Service is good but the lack of communication made the whole process a nightmare.
Repair Quality - 3.5/5.0 -
Great repair and job with the recalls. 5 hour experience with the "great bolt fiasco". Not so much...
Customer Service - 5.0/5.0 -
Nice people and solid customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me informed every step of the way and the service was very courteous and professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jeff Klass & Ms Dorise were Amazing and Im extremely grateful to and for them!
Customer Service - 5.0/5.0 -
Jeff Klass & Ms Dorise were Amazing and Im extremely grateful to and for them