Koons Ford Collision of Baltimore
In operation 62 years, 44 years at this location.
At Koons Baltimore Ford Collision Center, we proudly deliver the industry’s best-in-class collision repair service to the greater Baltimore area. As a Mercedes-Benz Elite Certified, Volvo Certified and Ford Certified Collision Center, we believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Baltimore area charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with all of my service.Each employee deserves to be recognized as the Employee Of The Month. I will recommend Koons to anyone who needs services like I did.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service great quality, knowledgeable staff
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Logan was excellent at keeping me informed with my car’s status.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Jeff knows how to take care of his customers go see Jeff.
Repair Quality - 5.0/5.0 -
Looks Great Jeff is The Man!
Customer Service - 4.5/5.0 -
I feel that you should offer Fiancing in the Body Shop. Jeff is still The Man!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shouldn’t be happy with my vehicle hate that it took so long to get it back, but that’s not the Service Center’s fault
Customer Service - 5.0/5.0 -
The team provided great service and exceptional communication throughout the entire process of getting my car repaired definitely quality and the work that they provided
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased how Chip in the Body shop communicated with me on the repair of my F-450. I am very please with repairs and exceptional customer service!!! Thanks
Customer Service - 5.0/5.0 -
I will highly recommend your service to friends and colleagues Thanks
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will highly recommend Koons! Very happy!
Repair Quality - 5.0/5.0 -
Thank you Logan for your service and updates! Very professional and helpful.
Customer Service - 5.0/5.0 -
Amazing customer service from friendly office staff Dorise and Logan very knowledgeable and helpful.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Once I picked up the fender and unwrapped it at home, it was so dusty, looking at been sitting on the shop floor for a while. I think it left dusty so I would not notice the imperfections.
Repair Quality - 0.5/5.0 -
I received the print out for the fender panel to be put on my vehicle at 305 dollars. Once I brought the fender in to be painted. I was being told the price will be 425 to have it installed instead of 305. price now $425 I said why won’t you honor what the printout. The office manager lady. wanted to argue with me. so I said forget I’ll go find somewhere else to have the fender put on terrible customer service. once you quote a customer you should stick to that price. Once offender was painted I picked it up when I got it home. I found out it was not properly done so I had to bring the fender back to have it repainted. I will now pick it up today. I was NOT told Mr. Harris for your inconvenience. Let’s take 10% off the price. Nothing terrible customer service. Are really holding someone. I actually hope someone. responds to this my Harris 410-707-9427. Wife is Leslie Thorne 410-707-3466.
Customer Service - 0.5/5.0 -
Please read previous notes
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As all ways Jeff and crew took very good care of me and my vehicle work is surperv thank u Koons of Baltimor
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great friendly service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Before I came here for service I did my research for a reliable bodyshop. I expected exceptional service with great results post repairs. This isn't the case I have missing parts and a check engine light on and bad alignment.
Repair Quality - 0.5/5.0 -
I came with no check engine light on and left with a check engine light. Missing parts Paint on parts of my truck body " overspray white on black " No post alignment was done. I would like management to please call me. Victor Lawrence Ortiz 3022789883
Customer Service - 0.5/5.0 -
Labor was quoted for 55 hours 66 days went by and I was given my vehicle back incomplete with a check engine light on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jeff Klass was excellent. Very meticulous.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Logan was professional throughout the service process. He kept informed in a timely manner on updates and additions. Ms Shirley (receptionist) was extremely helpful and pleasant in our exchanges.