Koons Ford Collision of Baltimore
In operation 62 years, 44 years at this location.
At Koons Baltimore Ford Collision Center, we proudly deliver the industry’s best-in-class collision repair service to the greater Baltimore area. As a Mercedes-Benz Elite Certified, Volvo Certified and Ford Certified Collision Center, we believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Baltimore area charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done and communicated in a timely manner.
Customer Service - 5.0/5.0 -
The woman I spoke to was very kind and courteous
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality was very good, the parts and paint matched up perfect.
Customer Service - 5.0/5.0 -
The work was completed on time as promised, I was able to get an estimate the same day, and they worked on my time schedule.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Professional and excellent work done
Repair Quality - 5.0/5.0 -
Already sent in comments
Customer Service - 5.0/5.0 -
Very satisfied with work done on vehicle, the bodyshop did an awsome repair job and Jeff estimate specialist was excellent in explaining what was going to be done and keeping me abreast of repairs and completion of repairs.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Very good work on the car.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Picked car up last night and drove directly home. Driving to work this morning on the highway, i am still experiencing shaking on the front end up the car. I checked the paperwork and no work was done on the front end suspension, making the car unsafe to drive. Do I contact yall directly or have to go back through the insurance?
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The person that restored my car was compassionate and professional in his work. I thank him for the service that he provided. Give him a raise!!!!
Likely to Recommend - 5.0/5.0 -
I would most definitely recommend Koons Collision center
Repair Quality - 5.0/5.0 -
Very satisfied with the work performed on my vehicle.
Customer Service - 5.0/5.0 -
The customer service was excellent throughout the entire process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Koons collision repair made my car look like new. There staff is personable, professiona and go above and beyond to make the whole experience better. I highly recommend Koons for your collision repair needs..l
Likely to Recommend - 5.0/5.0 -
The collision repair facility is second to none.
Repair Quality - 5.0/5.0 -
My car was completely restored to a like new condition. Everyone I came in contact with was professional and very helpful.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff there was out standing. Vehicle looks great. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job and don’t over price me
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jeff and the entire team took excellent care of us. My car has been repaired like new and we are so happy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Very strong customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
My car took forever with them almost 2 months they are very slow
Customer Service - 1.5/5.0 -
I wait for almost 2months to get my car fixed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and professional from Andre