Koons Ford Collision of Baltimore
In operation 62 years, 44 years at this location.
At Koons Baltimore Ford Collision Center, we proudly deliver the industry’s best-in-class collision repair service to the greater Baltimore area. As a Mercedes-Benz Elite Certified, Volvo Certified and Ford Certified Collision Center, we believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Baltimore area charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
George Huber and the team at Koons Collision shop were very knowledgeable, professional and pleasant to do business with. They calmed me during a stressful time following a rear- end collision. I highly recommend them.
Likely to Recommend - 5.0/5.0 -
I would recommend Koons Collision Shop after the experience I had.
Repair Quality - 5.0/5.0 -
Quality of repairs looks good.
Customer Service - 5.0/5.0 -
George Huber and staff did a great job stepping me through a stressful time getting my car fixed after a driver rear-ended it 5 days before Christmas. Also, appreciated the gentleman who got me to and from Enterprise. Great team!
Returned Clean
Likely to Recommend - 5.0/5.0 -
They did a good job. I just haven’t been able to drive in the snowstorm yet to really be able to get into the car.
Repair Quality - 4.5/5.0 -
I’m satisfied
Customer Service - 5.0/5.0 -
The customer service team is very helpful, friendly and knowledgeable about their business.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Always does a great job.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Initially I received weekly updates but once the person that provided tis information was no longer with the company those updates stopped. I also paid out of pocket for a rental for longer than was necessary due to incorrect parts for repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Koons Ford Collision repair in 1week Sat just picked up vehicle also everyone kept in contact for 1 week to estimate actual pick-up before snow storm in Baltimore overall 10 rating.
Customer Service - 5.0/5.0 -
Okay
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work looks good.
Customer Service - 4.5/5.0 -
I was told by Jeff Russo my car should be ready by Wednesday, at the latest. I had to call on Friday morning to find out what was going on with my car. Jeff was very professional and good to work with. I just never received a follow-up from the team concerning the status of my repair.
Returned Clean
Likely to Recommend - 3.0/5.0 -
Maybe
Repair Quality - 3.0/5.0 -
They completed the job but the vehicle was very dusty
Customer Service - 3.0/5.0 -
They completed the job but the vehicle was very dusty
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were thorough in their communication with me to keep me updated about my vehicle. My truck looked brand new again after they fixed it. Thanks Koons!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They worked very hard to fix my door. My was cleaned which i did not expect. Chip was helpful to me..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chip was a big help with my problem. Nice guy.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The personal were professional and courteous.
Customer Service - 5.0/5.0 -
Great customer service!
Returned Clean
Likely to Recommend - 0.5/5.0 -
THE BODY WORK ON CAR WAS VERY GOOD, BUT UNTIL I AM GIVEN A REASON FOR THE CAR MILEAGE BEING IN EXCESS OF 100 MILES FROM WHEN I LEFT THE CAR FOR REPAIR I WOULD BE UNBLE TO RECOMMED TO A FRIEND.
Repair Quality - 3.5/5.0 -
AFTER RETURN OF MY CAR I FOUND THE MILAGE TO BE OVER A 100 MILES IN EXCESS OF THAT RECORDED ON YOUR PAPER WORK WHEN I LEFT CAR WITH YOU FOR REPAIR. I CALLED AS SOON AS I GOT HOME AND TALKED TO JEFF RUSSO ABOUT THE EXCESS MILAGE FROM THE 636 RECORDED WHEN CAR WAS GIVEN TO HIM AND THE 789 WHEN I ARRIVED HOME. HIS FIRST REPONSE WAS HE DID NOT DRIVE THE CAR. I TOLD HIM I DID NOT SAY HE DID AND I ONLY WANTED TO FIND OUT WHY THE MILAGE ON CAR INCEASED OVER 100 MILES FROM WHEN I LEFT IT WITH HIM. HE PROVIDED SOME DOUBLE TALK AND SAID HE WOULD SEND ME PICTURE OF MILAGE RECORDED WHEN I LEFT IT WITH THE CAR WITH HIM. I NEVER RECEIVED ANY THING FROM HIM AS HE INDICATED.
Customer Service - 0.5/5.0 -
SEE PREVIOUS RESPONSE
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They always do a great job on my vehicles