Koons Ford Collision of Baltimore
In operation 62 years, 44 years at this location.
At Koons Baltimore Ford Collision Center, we proudly deliver the industry’s best-in-class collision repair service to the greater Baltimore area. As a Mercedes-Benz Elite Certified, Volvo Certified and Ford Certified Collision Center, we believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Baltimore area charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone was helpful processing my claim needs, very easy to work with, communicated during every step and even helped me with my rental. I appreciate everything. Thank you to Koons Collision Center.
Likely to Recommend - 5.0/5.0 -
I would recommend Jeff Klaus too everybody I know
Repair Quality - 5.0/5.0 -
You are very lucky to have Jeff Klaus. He kept me informed from the initial day he gave me the estimate to the day it was completed. He went over and beyond anything I would’ve expected in dealing with my truck. I can tell he takes pride in his work when he came out and said look how good it looks and showed me each individual place. He must’ve told me 100 times if there’s any problems please come back and I will take care of everything. He was always very pleasant. I never had the way a single minute for him. Somehow he also answer his phone calls in between working on vehicles. He called me back same day anytime I called. He has a great personality that I took his car and will recommend him specifically to people who need the services I needed. If he were in my field I would hire him in a minute.
Customer Service - 5.0/5.0 -
Again please refer to my last comment about Jeff Klaus. If it’s possible he went beyond the best customer service you could possibly give somebody. I can’t think of one time I didn’t get a return phone call or kept updated with the insurance company was doing. And he went to bat with me with the insurance company when they tried to chisel themselves out of paying for something.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Also, they were very polite and Mr. Chip did a great job with my vehicle.
Customer Service - 5.0/5.0 -
Excellent work. Also, they were very polite and Mr. Chip did a great job with my vehicle.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire body collision staff was very empathetic to my unique situation. They did not stop until we reached a resolve and all of the problems were fixed. They took it the extra mile and helped me get back to my car because I didnt get a rental during the repair due to a mess up with another garage. I am so grateful for everyone especially Mr Jeff who I swear is one of the greatest and most honest mechanics ive had the pleasure to work with. He was transparent throughout the whole process. Thank God for them. I got my car back to even better than she was before the accident.
Customer Service - 5.0/5.0 -
Everyone empathized with me and took real care of me. And I say real care because I mean it. They handle me with grace, patience, understanding and transparency.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My husband and I could see nothing wrong with the work that they did at a glance! And we believe they provided good customer service. Thank you’.
Customer Service - 5.0/5.0 -
I was quite pleased. What’s the customer service that I received from the Koons staff?
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All seems to be good
Customer Service - 5.0/5.0 -
Timely
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will always make the recommendation
Repair Quality - 5.0/5.0 -
Jay keeps his word
Customer Service - 5.0/5.0 -
Jay is accurate and consistent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chip and the team were great and extremely detailed, ensuring everything was fixed properly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfy with the service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Given my experience, I would not hesitate to recommend Koon‘s Collision.
Repair Quality - 5.0/5.0 -
Well I’m sure nobody really has a super pleasant experience when they have to have their car in the body shop, mine actually went fairly well. Well it took quite a bit of time I was told to expect that and the cost came in about where expected. Everyone was professional and the job was done very well.
Customer Service - 5.0/5.0 -
Geoff, my service advisor handled the process very professionally and courteously.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing detail
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys do the best job and I like it so much that’s
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It took longer than expected to complete the work but completely satisfied with the work. Jeff was pretty good at letting me know with the progress and did not always return my call as soon as I thought he should have.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The initial contact with the collision department was very good. Our conversations with Chip were great and our check out was outstanding . Our car was brought back to the way it looked before the accident. Thanks very much!
Customer Service - 5.0/5.0 -
The initial contact with the collision department was very good. Our conversations with Chip were great and our check out was outstanding . Our car was brought back to the way it looked before the accident. Thanks very much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
JEFF AND CREW TOOK VERRY GOOD CARE OF ME AND MY VEHICLE WHILE IT WAS IN THERE CARE
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jeff gave me regular updates concerning the status of the repair which I greatly appreciated. My car looks great and is running smoothly. I appreciate the professionalism and courtesy of everyone I've spoken to. I highly recommend Koons Collision Baltimore for your service needs, they're outstanding.