Koontz Paint & Bodyworks (Kpb Inc)

My Experience - 5.0/5.0 -

Excellent service and I appreciate the car being returned much cleaner than it was when I dropped it off! What a nice surprise!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Highly recommend!

Repair Quality - 5.0/5.0 -

A great experience. My 2010 car looks like it did on the show room floor when I bought it. The scheduling was easy and my car was ready ahead of the predicted date. The estimate was clear and accurate. The staff are friendly and professional. I highly recommend Koontz.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

These are the nicest and most accommodating group of people. Very professional. The body work looks great. Very pleased with the whole experience. Thank you.

My Experience - 0.0/5.0 -

I was a bit disappointed with the overall experience. 1. I was not made aware of the timeline at any point of the service. If I knew it took a month I would have better planned. I opted not to have a rental because I went away for vacation but returned to no progress on my vehicle. 2. There are grease stains left on the interior and exterior of my vehicle. The driver seat has residue and stain near the head rest. I had to clean grease off my bumper and the left passenger door. 3. There were spare parts left in my car??? There’s a left over door handle in the backseat. Not sure what to say here. I was hoping for peace of my after experiencing an accident and then going so long without my vehicle. Unfortunately that was not the case.

My Experience - 5.0/5.0 -

Everything went very well as relates to the repairs however there was a slight gaff in the communications which delayed the repairs by a couple of weeks. Nonetheless the staff took accountability and the car was done to our satisfaction.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good communication set realistic expectations and service was generous and helpful.

Customer Service - 5.0/5.0 -

Time will tell if it holds up.

Returned Clean

My Experience - 5.0/5.0 -

Keith was absolutely amazing, I couldn’t be happier with the quality service and price he provided! Service time was extremely fast. Thank you! Susan Aaron

Likely to Recommend - 5.0/5.0 -

Most definitely referring

Repair Quality - 5.0/5.0 -

Extremely considerate and personal attention regarding my car.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very easy to work with and staff were very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Awesome job ! Will be returning if I need anything

My Experience - 0.0/5.0 -

Overall, this was an incredibly frustrating experience. I would never recommend this shop. This isn’t the first time I’ve had a car serviced here and had issues, and at this point I actively warn people not to go here. The problems started with the initial estimate. I called 3 times to confirm my car would be left unlocked with the keys inside for after-hours pickup. When I arrived, the car was unlocked on the lot with no keys. I called the next morning and was told a manager would contact me. The unlocked car wasn’t my issue—the issue was that after three calls specifically about leaving the keys inside, it wasn’t done, while the car was still left unlocked. No manager ever contacted me. The following week, my appointment was Tuesday. Since the shop still had my keys, I dropped the car off Monday evening and called at 8 a.m. Tuesday to tell them it was there. I was told they’d leave a note. On Wednesday, I received a call saying I’d missed my drop-off. My car had been sitting on their property for over 24 hours and wasn’t checked in until 3 p.m. Wednesday, wasting 1.5 business days. I was quoted approximately 16 hours of work and 5–7 business days. Instead, it took 2.5 weeks. I had to constantly call for updates and was repeatedly promised callbacks that never happened. About 1.5 weeks into repairs, I was told two hoods had arrived damaged and they had just ordered a third. This contradicted what I’d been told a week earlier—that my car was already in paint and the hood was being painted. Communication was so poor that I eventually had to have my insurance company call just to get an estimated completion date. I was also paying $20/day out of pocket for bumper-to-bumper coverage on my rental, which I chose based on the 5–7 business-day estimate. When the repairs took substantially longer and I asked about reimbursement for the additional expense, no one followed up. When I was finally told my car was ready, the front chrome was wrinkled/warped and needed replacement. When I came to pick it up, I also found paint buildup on the side and a deep scratch near the hood that wasn’t there before the repair. I walked through these issues with someone and was told they would be fixed when I returned for the chrome replacement. When the car was finally finished, the scratch caused at the shop had simply been covered with sloppy touch-up paint that doesn’t match the rest of the finish. If I wanted it to look like I repaired it myself, I could have done that. I’m not bringing my car back AGAIN and spending even more time and money fixing problems caused during a repair I no longer trust them to perform properly. Between the poor communication, wasted time, contradictory updates, extra rental expenses, delays, damage to my car, and sloppy repair of damage caused by the shop itself, the entire experience was unacceptable. I’ve had issues here before, and after this experience I would never recommend this shop to anyone. I actively warn people not to take their cars here.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was often updated on the progress and it was returned exceptionally clean.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

While there were some communication glitches, the Koontz staff really wanted to make it right and my car looks great.

Customer Service - 4.5/5.0

Returned Clean