Koontz Paint & Bodyworks (Kpb Inc)

4.6 (4,115reviews)
92%
1105 North Sheppard Street,  Richmond,  VA  23230

In operation 19 years.

We are a full service body shop, utilizing state of the art repair and refinish procedures. We also offer a full service mechanical facility onsite.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (4,115)

Likely to Recommend

Repair Quality

I was extremely satisfied. There were a few little details that Koontz was not responsible for yet they corrected them.

Customer Service

Dealing with Jimmy was a pleasure. He didn’t agree with me on a few things but shared with me why I was wrong in a friendly and professional manner.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you for such a quick fix. Very appreciative.

Likely to Recommend

I would tell them the work is great, but don't count on the time line they are given.

Repair Quality

The work was great, the communication was terrible.

Customer Service

Again the communication was terrible

Returned Clean

Likely to Recommend

Repair Quality

Repair looks really good.

Customer Service

Excellent customer service

My Experience

Thanks to everyone at Koontz Paint &Body, for all they done to get my back to the way it was. Thanks again.

Likely to Recommend

Yes to everyone I know.

Repair Quality

Everyone there was very nice and friendly like family. Thank you all for everything.

Customer Service

Everyone there, was very friendly and treated me like family. Thanks again for everything.

My Experience

Great customer service! Love the text updates. Would recommend to others.

Likely to Recommend

Repair Quality

Customer Service

Great customer service in person and electronically.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

A+ transaction. Pleasure doing business with Koontz.

Likely to Recommend

Repair Quality

A+ work. Pleasure doing business with Koontz Paint and Body.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

had appt to get my side mirror fixed, dropped the car off, 1hr later got a call they didn’t get the part the day before like they were supposed to and i needed to come get my car. they should have checked for that before i dropped off my car or the day it was supposed to be delivered but said they didn’t know bc the guy who ordered it was on vacation. went back a week later to get it fixed and after they fixed it, they then told me the mirror had a scratch on it and that usually they would check before installing but bc the guy was on vacation it got missed. they asked if i wanted them to order another part, at that point i just wanted my car back. also the lady at the front desk, cindy, is not the most pleasant to speak with, the other one was very nice.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

The repairs themselves look good, however, a white charging cable has been stolen from my car. I had two charging cables plugged into my cigarette lighter when I dropped the car off, one white, and one black. All of things that I stored in that little compartment were pulled out when I saw them car this morning. I asked my parents about the cord and the things that I kept in that compartment were moved around and they deny moving any of it. They were the ones that so generously picked up my car while I was at work. You guys were so easy to work with, but walking off with a charging cable is petty. None of that stuff should have been in the way.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Always excellent work and great staff

Likely to Recommend

Repair Quality

There was a white residue substance left on the front and of my car bumper someone attempted to wipe it off I also noticed on my tires as well as windshield

Customer Service

There was a white residue substance left on the front and of my car bumper someone attempted to wipe it off I also noticed on my tires as well as windshield

Returned Clean

Likely to Recommend

I've already recommended Koontz to 4 or 5 of my friends.

Repair Quality

Johnny and the rest of the folks at Koontz are the best! My truck looks brand new! Everyone is professional, courteous and their work is exceptional across the board. I'd recommend them to anyone. I won't even consider another shop for any future repairs!

Customer Service

The office staff was very helpful. I haven't needed body work done in decades, and they took extra time to walk me thru it. I received updates on the progress almost daily.

Returned Clean

Likely to Recommend

Repair Quality

The repair went smoothly and the door looks so good!thank you Koontz Paint & Body repair

Customer Service

So nice and helpful! Thank you

Returned Clean

My Experience

Excellent work and systematic progress. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean