Krieger Ford, Inc

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Customer service was great. A gentleman named Darrell helped me understand the process and made it super easy. Accidents and dealing with insurance companies can really be stressful, he made the process stress free. Appreciate it!

Returned Clean

Likely to Recommend - 0.5/5.0 -

This applies to the body shop only. Visits for service work have been very good.

Repair Quality - 1.5/5.0 -

The body shop was completely unresponsive and had the car for over a month.

Customer Service - 1.0/5.0 -

Again, Darrell was unresponsive and did not return calls. I gave this a 2 because the service manager helped me out with a loaner. Otherwise it would have been a 1

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

100% satisfied

Customer Service - 5.0/5.0 -

They were so nice.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice staff, excellent work

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Never received a call after the car was ready for pick up. I had to call myself and ask whether it was ready or not?

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Body shop gave me weekly updates on progress and getting parts

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The body shop personnel were all so professional polite and communicative. I was impressed.

Customer Service - 5.0/5.0 -

See above. They were all great.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Well done. Kept informed during process. Was given loaner vehicle very first day. Couldn’t be happier.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Computer verses Honest drivers NOT considered.

Repair Quality - 5.0/5.0 -

Didn’t like response from a machine that calls us a liar from its calculations. We didn’t have a problem with door locks and seat harness before NOW we do, We didn’t do anything but it’s implied we are NOT telling the truth.

Customer Service - 5.0/5.0 -

Service was excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0 -

The guy mumbled a lot, and never made eye contact with my wife. She had to ask him repeatedly to repeat himself. Frustrating.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Thanks to the detailer

Repair Quality - 5.0/5.0 -

I feel terribly sorry for whoever detailed my car. It was disgusting and I did not expect my car being detail as part of the process. But, whoever did the detailing, did a fantastic job. The deserved a reward! I will be bring my vehicle to you for any maintenance, thanks to the associate who did the deatailing. Words can't describe the before and after. Thank you so much! Body work also looked great!

Customer Service - 5.0/5.0 -

Gave me a timeframe and hit the time estimated

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kreiger’s service was impeccable. Not only did they do what they were supposed to do but, much to my surprise, my vehicle had been completely cleaned, vacuumed, wiped down, and washed, inside and out. Very happy with them!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 2.0/5.0 -

I brought my car in to get my dented door fixed. The outside looks fine but the panel behind my drivers side door popped out as soon as I brought it home and havent seeen it since. Also, im not sure if it was because my car was gone and off for so long but my digital display has gone completely haywire on my dashboard

Customer Service - 5.0/5.0 -

The woman who assisted me at the front desk was very helpful and pleasant.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean