Krieger Ford, Inc

147reviews
1800 Morse Rd,  Columbus,  OH  43229

Full service body shop. Any make or model CERTIFIED FOR ALUMINUM REPAIRS

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (147)

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Very poor communication

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My Escape looks amazing!!

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Very likely

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I rate Krieger a 10

Customer Service

I would rate the customer service a10

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Had to bring my car back twice because the repairs were poorly done

Customer Service

The staff was helpful and the manager Rusty handled issues immediately

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I have recommended in past, will still do so.

Repair Quality

When I initially picked up my vehicle, it was not completed, from above running board were not firmly attached to vehicle and was still gritty on inside from the repainting process

Customer Service

The body shop staff were friendly and knowledgeable. When contacted regarding the unfinished issues, Rusty went straight to making arrangements to make all right.

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Repair Quality

Repair was great. Left the mud flap replacement off the vehicle upon pickup

Customer Service

Body shop and service need to coordinate simple tasks as these. This will be the 4th time to get a mud flap installed. The first time to visit was picking up the vehicle from body shop....great job and customer experience was excellent. 2nd attempt to get flap installed was initiated by phone call to body shop to swing by and have itstalled. Upon arrival was told, it could not be done because the item was on back order. I was informed the item would be in the following Tuesday. 3rd attempt... I called to confirm the part was in and requested to come in around 7PM to get installed. Upon arrival and after the ticket was written up, I was told the ibstalkation of a single mud flap can only be done by Steve Krieger. I was told he is THE ONLY one who can drill holes in the car. Seriously????. I requested them to give me the mud flap and I will put on in ten minutes. They could not do that. The 4th attempt will be to have me drive ( once again) to Krieger Ford, to have Steve personally install a single mud flap on a Monday through Friday between 8AM and 5 PM . This time I call ( once again) to verify the part is in, it can be installed, Steve will personally install it and the ticket can finally close. What a hassle. Burned out with service end of it!

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