Kuni Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Overall satisfied except for a final decal application.

Repair Quality - 4.5/5.0 -

Repair technically is not complete. Missing decal indicating a hybrid model.

Customer Service - 4.5/5.0 -

See previous response.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work!

Customer Service - 5.0/5.0 -

Tuffy was very good and professional.

Returned Clean

Likely to Recommend - 2.5/5.0 -

Just really disappointed that the Lexus quality didn’t rain true for the work that was done.

Repair Quality - 3.5/5.0 -

For known Lexus quality expectations I was just disappointed in the finish detailing of the workmanship. Car left with white paint on other parts that weren’t painted, a crooked lettering placement, there was no final walk through to go over what they actually did.

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went just the way they said it would, they helped me through the whole repair, and I knew what to expect and when

Customer Service - 5.0/5.0 -

My representative spelled, things out clearly for me, and kept me informed about schedule changes, etc.

Likely to Recommend - 4.5/5.0 -

I purchased my car from Kuni BMW, and I trust you for service and optimizing care.

Repair Quality - 3.5/5.0

Customer Service - 2.5/5.0 -

Problem occurred with communication regarding extent of repairs. There was no discussion regarding other damages that could also be fixed at the time of the main repair for which the car was brought in. It would seem to me that Holman could benefit from a complete auto assessment and discussion re what to fix and not to fix since the car will be in the shop, and the owner can reduce the need for further appointments for repairs.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service, they keep me informed all the way through.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

Didn’t I already answer this

Repair Quality - 4.0/5.0 -

Jessica was great but very frustrating to have taken a full month of not having my vehicle to do 8-10 hours of work

Customer Service - 4.0/5.0 -

See previous comment

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

It took a long time to fix the damage.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair to longer than expected, service was professional.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Paintwork is great, bodywork is decent.

Customer Service - 5.0/5.0 -

Amazing customer service from Dan and Jessie.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yeah

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were excellent, Tuffy was in touch with us from beginning to end and went way beyond what was expected! The service and the repair were were exceptional!!!

Customer Service - 5.0/5.0 -

Friendly and efficient.

Returned Clean