Kuni Collision Center
In operation 47 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Chinese
- Korean
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
The overall lack of communication and friendliness was disappointing. Other places I have visited have been very attentive and professional, I felt something was lacking here but had the repairs done, thinking it would be best for my car since I had purchased my car from Kuni.
Repair Quality - 3.5/5.0 -
The work on the vehicle was fine, communication was poor. I was not informed that my car had been worked on to the insurance specifications, rather than the recommended. Had I been informed of what was happening, I would have opted for the proper repair and paying out of pocket.
Customer Service - 3.5/5.0 -
The work on the vehicle was fine, communication was poor. I was not informed that my car had been worked on to the insurance specifications, rather than the recommended. Had I been informed I would have opted for the proper repair and paid out of pocket.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely!!
Repair Quality - 5.0/5.0 -
Only wanted Lexus certified parts. I wouldn’t want anything less for my Vehicle.
Customer Service - 5.0/5.0 -
Excellent customer service from Jesse Jeter. She was wonderful!! Excellent communication. She was very helpful and walked me through the stressful process. She answered my questions, was upfront, knowledgeable, and was a great middle person between me and my insurance.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
Terrible customer service and won’t even take Apple Pay. The lady at the front desk provides horrible customer service. Very uninterested and welcoming and unfriendly.
Customer Service - 0.5/5.0 -
Very unfriendly, DMV like Customer Service at the front desk. The two times I interacted with her, she was not pleasant.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, excellent result.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
All day long!
Repair Quality - 5.0/5.0 -
Outstanding professional work and customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes, I would recommend Holman Collision Center to a friend. While there were some challenges during the repair process, the quality of the repair work on my 2021 Lexus NX300h was excellent. I especially appreciated the involvement of Jared Thaut, Director of Aftersales, who ensured the situation was resolved professionally. Tuffy Leung, the Estimator, also did a great job overseeing the $8,231.89 repair. In the end, the vehicle looked great and I felt the team worked hard to make things right.
Repair Quality - 5.0/5.0 -
I’d like to thank Tuffy Leung, Estimator, for overseeing the $8,231.89 repair work on my 2021 Lexus NX300h. I also want to acknowledge Jared Thaut, Director of Aftersales for the Central Region, whose involvement was instrumental in reaching a resolution. My vehicle was at Holman Collision Center for 40 days.
Customer Service - 5.0/5.0 -
I’d like to thank Tuffy Leung, Estimator, for overseeing the $8,231.89 repair work on my 2021 Lexus NX300h. I also want to acknowledge Jared Thaut, Director of Aftersales for the Central Region, whose involvement was instrumental in reaching a resolution. My vehicle was at Holman Collision Center for 40 days.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I'm happy to get the car back, the downside was the lack of communication and the lost keys
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the customer service as well as the repairs on my vehicle. I'm extremely picky and was happy to see there were no new scratches on the exterior or interior of the vehicle. I have had terrible experiences in the past with additional damage happening during a repair. Thank you!
Customer Service - 5.0/5.0 -
All inquiries prior to my dropping off the car, the estimate appointment and the pick-up appointment were thorough and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work looks perfect. Team kept me informed about progress. Took a long time due to damaged doors sent from Tesla
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Good repair quality. But needed more communication during the process.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
No communication about status/progress/eta. I had to keep reaching out to check in myself. I had to call to find out it was done. It was also very hard to reach anyone to talk to - often the phone just rang or was on an endless on hold loop and nobody picked up.