Kuni Collision Center

Likely to Recommend - 3.0/5.0 -

People are nice and the repair to the bodywork itself is good I think, but the service needs improvement for me to recommend to others

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0 -

Estimated date was incorrect (late) and I had to ask for updates even to keep/extend rental car. Post delivery still having an issue with check engine light coming on, but they have been helpful so far on that front since there was no such issue before the bodywork

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mike was just terrific in dealing with State Farm who insured the woman who ran into me. He really made sure we were covered for all potential damage and professionally handled the claims agent. If I'd had to do this on my own, I would never have gotten my car back looking and functioning this well.

Customer Service - 5.0/5.0 -

The staff who managed the whole process were so pleasant and helpful. They took care of all the paperwork and helped me with the rental car process

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job !!

Customer Service - 5.0/5.0 -

Good job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

The only thing is that I wasn’t getting updated ona. Regular basis.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great quality work!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

3 day repair for a handful of hours of work turned into 15 days with no communication

Customer Service - 1.0/5.0 -

No customer service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0 -

Great service and quality work

Repair Quality - 5.0/5.0 -

Great service Isaiah was super to work with

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Satisfied

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely incredible quality. Only thing with the front bumper is it looks like the fitment isn’t exactly correct in one spot but you all still get a 10, I’m very pleased.

Customer Service - 5.0/5.0 -

Thanks for taking such good care of me.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Work was done on time and to a very high quality.

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Dan was very very helpful in navigating a very complex situation with my insurance agency. Took a bit to work out but the outcome was beyond acceptable.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

parts did not align properly.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I already have. My only complaint is that Kuni Collision was not made aware to me when I purchased THREE new Lexus vehicles from Kuni Lexus. I check with a friend who also purchased a new vehicle from Kuni he to was unaware of Kuni Collision. There should be a flyer in the glove compartment of every new Lexus sold at Kuni Lexus Dealer.

Repair Quality - 5.0/5.0 -

Honest, straightforward and clear

Customer Service - 5.0/5.0

Returned Clean