Kuni Collision Center
In operation 47 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Chinese
- Korean
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt, friendly personnel, kept me posted
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We use Kuni for all our collisions
Repair Quality - 5.0/5.0 -
Fabulous customer service by Dan McGillivrey
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I had so many issues with the insurance company providing payment, (USAA - insured gentleman that hit my car) it was nice to have Kuni behind me and fighting to help get things done. Won seemed to be on top of everything.
Repair Quality - 5.0/5.0 -
Work hard to get insurance company to pay and allow you to finish vehicle the way I wanted
Customer Service - 5.0/5.0 -
Worked hard on my behalf
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality is great. The issues were regarding the parts delays.
Customer Service - 5.0/5.0 -
Dan McGilivray should definitely be considered a highly-valued employee. His frequent communication and detailed explanations of parts’ issues, were excellent. He made a big delay in getting my car back, more bearable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took a long time to get it back, but it is beautiful. Thank you for your amazing work.
Customer Service - 5.0/5.0 -
Very friendly and always keeping me informed. Thank you
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Isiah is an asset to your company. Absolutely professional from beginning to end.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Isaiah and his team went beyond the required and did an amazing job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
While I am satisfied with the quality and look of my repairs, the customer service I received at Kuni was far from satisfactory. Throughout the 4 weeks that my car was in the shop I only received 3 or 4 update calls, and anytime there was a supplement for my vehicle I had to call and ask for a copy and a breakdown. The first gentleman who was handling my file was extremely rude, sarcastic, condescending, and just absolutely horrible to deal with.
Customer Service - 0.5/5.0 -
The first gentleman who was handling my file at Kuni gave me some of the worst customer service I had ever experienced. My vehicle was towed in because it was not safe to drive. I knew it would be a while before I heard anything due to volume + business so I was not worried about waiting to hear about my first Estimate. State Farm wrote my initial Estimate and then Kuni wrote their own, and there was about an $1,100 difference. I received an email saying that their estimate was ready and there was a disparity between both estimates, and I would be on hook for the difference. This email DID NOT include a copy of their estimate or a breakdown of the charges. I called to get some more information and a breakdown of the difference and the gentleman I spoke to was very rude and belittling. He spoke to me on the phone like I was an idiot, a lot of his comments were sarcastic, and he couldn't give me straight answers. I told them to put my repairs on hold until I could speak to someone else. I spoke to the GM the next business day and let him know I was unhappy and he swapped me to somebody else to handle my file, assuring me I would get more communication and help. The person who was now handling my car only called me once a week to update me on my vehicle, and they weren't even very in depth updates. Once my car was finally done, on a Monday, nobody called me to inform me. They had finished the car and sent the supplement to State Farm for approval, but did not inform me it was done. All I had received was a call the Friday before stating it would be done between the 18th and 21st. Once Friday the 21st rolled around I called to see what was going on and was told that my car was done Monday and they were waiting on State Farm. I was very upset that nobody had informed me that my car was ready because all it took was me calling my Adjuster to have the supplement reviewed for my car sooner than it was. I paid an extra 7-8 days of rental because they did not call me to inform me my car was done and just pending approval from State Farm.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Communication was lacking throughout with sparodic updates and never through the channels we requested.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and great service
Customer Service - 5.0/5.0 -
Looks brand new