Kuni Collision Center
In operation 47 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Chinese
- Korean
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
There are not a lot of certified BMW service centers- I’ll keep looking since this experience was so negative
Repair Quality - 5.0/5.0 -
Seems great! Thanks
Customer Service - 2.0/5.0 -
They said I was all squared up financially when I left and then called me and said I wasn’t- —their constant calls-texts- after I told them to work with my insurance company were frustrating—- Nickel and diming constant calls over the insurance not paying the last little bit when You had assured me I was all paid up and the insurance paid it— when I left Kuni you said I was all cleared!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Issiah was so easy to work with. I wouldn't go anywhere else.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dan was amazing with communicating an accurate timeframe for our repairs and the job was done right
Customer Service - 5.0/5.0 -
The ladies at the desk had great attitudes and were really helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Long delay in getting the appropriate parts but I guess that is routine now.
Customer Service - 3.5/5.0 -
Often very difficult to get a return call.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Collision repair was a new, and frustrating experience but I appreciated the assistance of my service advisor Won Hee Kim
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Unclear for a while whether Won or Dan was my representative, and Won dropped off text and phone calls, but Dan picked up nicely
Returned Clean
Likely to Recommend - 3.5/5.0 -
Quality of repair was excellent
Repair Quality - 3.5/5.0 -
repair took a long time
Customer Service - 3.5/5.0 -
Did not always return phone calls
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service provided by Kuni Collision Center, particularly my experience with Isaiah Martin, was exceptional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
My 2 previous vehicles were Saabs (which I loved) and I was used to good service As Saab is out of business, getting another Saab was not possible. This was my first Lexus and a a Platinum Service customer, I was very disappointed in my “Lexus experience”.
Repair Quality - 4.0/5.0 -
The quality of the repair appears to be fine; the intracompany communication and customer communication leaves much to be desired.
Customer Service - 1.0/5.0 -
The employees were courteous but apappeared to have no agency. Good customer service comes from decision making at the lowest possible level and from a commitment to under promising and over delivering. It took my losing my temper after my car had been in the shop for over a month for any sort of a sense of urgency to be shown.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
It could easily have been a 10 but I asked that the car "not" be washed before it was returned to me and it was. We are in the process of reviewing what the next steps should be to buff out all of the swirl marks left on the paint from the unrequested washing of the car. There are even swirl marks on the new bumper that was replaced and was not supposed to be touched for at least a month.
Customer Service - 4.0/5.0 -
Could have been a 10 except for the reason laid out earlier