Kuni Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jessica very good communications and coordination of timelines etc

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Jessica Boege was wonderful to work with.

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jesse Jeter was great to work with. Car repair was perfect, fast and communication from staff was excellent

Customer Service - 5.0/5.0 -

Same as previous comment. Jesse was great.

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They did very good job

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Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

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My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Tuffy is both professional and pleasant to deal with.

Customer Service - 4.5/5.0 -

Front desk could be helped with professionalism guidance

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 2.0/5.0 -

Overall attitude of Tuffy was disappointing.

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

I was disappointed it the customer advocacy with the insurance company. Additionally, when I asked about the use of aftermarket or used parts I was told "it wasn't worth it" and that they were really not an option. However, the insurance company found $1000 of savings by using them. I had to pay the difference.

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent overall service and workmanship.

Customer Service - 5.0/5.0 -

Excellent customer service and follow-ups.

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Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Had to frequently call to get status. I took almost a month to have the car evaluated.

Customer Service - 3.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Total professionals.

Customer Service - 5.0/5.0

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Likely to Recommend - 0.5/5.0 -

Would never recommend.

Repair Quality - 0.5/5.0 -

Repair incomplete, have to bring back in.

Customer Service - 0.5/5.0 -

My experience with Holman Body Shop was extremely frustrating and stressful from start to finish. There was a complete lack of communication, constant delays caused by their own mishaps, and misinformation throughout the process. I was repeatedly told parts were in when they were not, only to be contacted days later saying the opposite. My vehicle was held while they prolonged figuring out their own financing and insurance checks, with no sense of urgency or accountability. When I finally picked up my car, the repair was incomplete and still had issues, which now requires yet another visit. Even then, communication continued to be inconsistent I was told parts were in, then called shortly before drop-off saying they weren’t. It’s exhausting and unacceptable. Customer service was equally disappointing. The front desk staff lacked professionalism and a welcoming demeanor. Calls, texts, and emails were rarely returned in a timely manner, if at all. When questions were asked, no one seemed to have answers. At pickup, the two women at the desk were dismissive and appeared to simply tolerate my presence. They did not review the repairs, did not explain the warranty, and seemed focused only on collecting payment. They spoke about me as if I couldn’t hear them, rolled their eyes, and asked if I “needed my estimator” instead of proactively assisting. Ironically, I overheard them thoroughly explaining repair details and warranties to other customers ahead of me. I’m sure the individuals may be decent people outside of work, but professionally this shop dropped the ball in every way. The stress and anxiety this caused were completely unnecessary. I would never recommend Holman Body Shop and will not return for any future repairs. I am only hoping they can correctly fix the issues from the original repair.

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Appreciated getting work done faster than estimated

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great, Juan was awesome and really thankful you pushed insurance.

Customer Service - 4.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 1.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 1.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication during the process. Work was well done. Couldn’t ask for better.

Customer Service - 5.0/5.0

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Likely to Recommend - 4.0/5.0 -

It would be hard for me to recommend the collision repair shop based solely on their lack of communication. The work they did is absolutely wonderful. I have no complaints. My “Baby-B-2” looks like a new car.

Repair Quality - 5.0/5.0 -

Quality of workmanship is wonderful. That is the reason I brought my car to Kuni’s Collision Center. However, communication between myself the owner and your employee Tuffy in particular is pretty much nonexistent. I am very thankful that Jessica stepped in and got things moving. She is very efficient very professional and a very nice lady to deal with . I thank her very much for the effort that she put forth in getting the repair work finally done after my car being there over a month.

Customer Service - 1.5/5.0 -

The repair process for my BMW X-1 started the last week in October. Finally, mid-November I heard from Tuffy to bring it in January 8 which I did. I had a rental car which was a part of my insurance claim. Unfortunately, it was a downhill slide getting my car done in a timely matter until a very sweet lady, Jessica stepped in. Between Jessica and David at the dealership I was able to secure a loaner vehicle, for which I was extremely grateful. They are both employees that the dealership/Kuni organization need to hang on to. My car was at your shop for collision repairs that included some touchup painting and replacing two door skins over a month. I had communication from Tuffy maybe twice in that period of time. Once Jessica stepped in, she kept me updated every Friday. I did leave voice messages for Tuffy, which he seemed to never have received. To me, in today’s world that seemed rather odd. Tuffy is a very, very pleasant person to deal with. He just needs some coaching and follow up on his organizational and communication skills. I worked for many years in Human Resources , and managed the Habitat for Humanity office in Tillamook, Oregon. The last thing I want to do is cost anyone their job. Every employee is trainable sometimes it takes a little longer for some!! Once they get it, they have it. At that point they become invaluable to a company. I would love to see Tuffy brought up to this point.

Returned Clean