Kuni Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Loved the service, estimator who took time to review car damage and the end repair result.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

Quality work. Great Communication. Hopefully will I will not need them again, but would definitely use and recommend Holman.

Customer Service - 5.0/5.0 -

Excellent.

Returned Clean

Likely to Recommend - 4.5/5.0 -

I would recommend it because a car is an investment and your shop will help folks keep their cars in great condition.

Repair Quality - 4.5/5.0 -

This is a great score in my opinion because I rarely give the highest rank. I was very satisfied!

Customer Service - 4.0/5.0 -

At first, the staff seemed a little stand-offish, but the Estimators were great..

Returned Clean

Likely to Recommend - 0.5/5.0 -

I’ve said enough. You’ve lost the loyalty of 3 different families with over $400k in cars. Disappointing decline over the years.

Repair Quality - 1.0/5.0 -

My family has used Kuni Collision for over 15 years and it has definitely been a declining experience across the years. This will be the last time my family chooses to drive from Corvallis (60 miles away) for sub par service. Tuffey was honestly terrible to work with. I called Tuffey on 4 different occasions looking to get ahold of him, and it seemed like the rest of the team couldn’t even achieve that due to the frustration heard in their voices. We ended up having to reject the car the first time we came up (after 1.5 months) because there was a very obvious missed spot on the repair site that was just painted over, that Tuffey wanted to then try and argue over.

Customer Service - 0.5/5.0 -

Tuffey needs to go through a customer service course. Zero empathy/communication/urgency.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Jesse is very informative and very helpful. Very patient with me with all my questions. She’s a keeper. She’s awesome and very pleasant to talk to.

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The care that Tuffy and the receptionist gave me for my situation was amazing, they were so caring and supportive and I would highly recommend Kuni

Repair Quality - 5.0/5.0 -

Tuffy was absolutely amazing and the women at the front desk were great. I felt supported through what I was going through with my car.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

No repair ended up being required as the car was totaled.

Customer Service - 5.0/5.0 -

Kuni Collision Center was fantastic to work with! I was in an accident late afternoon and by the time I could get a tow set up, it was going to be a long delay and an after hours dropoff. The staff on the phone was wonderful about providing clear instructions so I didn't have to wait for the tow truck and participate in the dropoff. They then gave quick updates the next day when the tow truck ended up taking my car to the wrong location :) When I needed to come retrieve my belongings from the vehicle, they were very accommodating and helped remove my plates for me. All of this around the Thanksgiving holiday. Dealing with a totaled car is no fun, but they made it as painless as possible.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It took longer than I wanted but was told by other people that it was fast lol. I am very satisfied with the work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 0.5/5.0 -

This was the worst customer experience I’ve ever had. The lack of communication was astounding.

Returned Clean

Likely to Recommend - 0.5/5.0 -

If the warranty is going to be voided without informing customers before starting a repair, no one should have to risk their warranty—especially on a brand-new car with only minimal touch-ups performed by Tesla.

Repair Quality - 3.5/5.0

Customer Service - 0.5/5.0 -

The communication throughout the repair and pickup process was extremely poor. Tuffy failed to inform us of important details regarding the warranty before starting the repair. Angela was rude at pickup, and we were pressured to pay an outstanding balance without proper explanation, while our concerns about the warranty were dismissed. The interactions felt rushed and unprofessional. We waited over an hour to speak with Tuffy, only to be told the warranty was void—even after we informed him that we had already discussed this matter with Dan, the supervisor—which was completely unacceptable.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Work seems sufficient at this

Customer Service - 5.0/5.0 -

People seem competent.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

two trips required

Customer Service - 4.5/5.0 -

friendly

Returned Clean