K.W. Auto Body - Airport

4.8 (4,038reviews)
99%
2885 Ualena St,  Honolulu,  HI  96819
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In operation 42 years.

K.W. Autobody is a family owned auto repair business that has been serving the community since 1984. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Our technicians are I-CAR and ASE certified.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
Corvette C8
Ford
GM
GM Electric Vehicles
I-Car
Jaguar
Land Rover
Lucid
Tesla
Call
Email

Reviews (4,038)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with repairs frequently described as flawless, factory-like, and exceeding expectations. The communication experience stands out strongly, with customers appreciating regular text and email updates throughout the repair process. Timeliness is another highlight, with many vehicles completed ahead of schedule. Customers also frequently express delight at receiving their vehicles thoroughly cleaned inside and out. A few customers noted areas for improvement directly in their feedback, including occasional repair delays, isolated paint quality concerns, and infrequent communication gaps closer to completion dates.
AI-Generated from reviews written in the last 12 months
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"... is defined by two words: Professional. Excellence. Professional customer service combined with excellent, world-class level, quality of work." Read more
"First class job! Perfect finish, looks just like fresh from the factory."
"Customer service is top notch and they are always friendly and professional."
"... text updates and the quick turnaround time. Lastly, the quality of work was excellent" Read more
"Outstanding professionalism, quality and attentive service...daily email updates and willingness to answer any ..." Read more
"My vehicle was completed before the time promised, and it was washed as well."
"What I appreciated the most was that you estimated a date of completion and you stick to it, updating me several times during the process!"
"It was done earlier than promised"
"took too long"
"Thank you so much! From the beginning to the end, I felt like I always knew what was going on with my car. The communication ..." Read more
"The whole team is polite, professional and the communication was excellent."
"No wait and very pleasant. Communication with clients is excellent before, during, and after job."
"Wonderful communication throughout the process. Excellent work done and unable to detect even the ..." Read more
"Repair was excellent and on time as they estimated. They also kept me in the loop throughout the entire process. They were able to do the repair so quickly. ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent customer service. They always kept me in the loop on what stage of repair my car was in. The color matching was also spot on. Very much appreciate the fact that they washed and vacuumed my vehicle before returning it to me.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am beyond satisfied with how the vehicle was returned to us. The attention to detail with the car is superb & was returned to us in exceptional condition. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My experience I've had with K.W. Auto Body is defined by two words: Professional. Excellence. Professional customer service combined with excellent, world-class level, quality of work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciate the extra care that you put into repairs. From buffing out extra scratches to folding the towels we left in the trunk, my car came back in much better shape, inside and outside, than when I dropped it off. Please say thank you to the techs who worked on my car!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

K.W. Auto Body did an excellent job. Good follow up by Austin advising what not to do with car until paint settles. I appreciate that. And my car was washed. That was unexpected but I really appreciate it.

My Experience

The panel on the side between the bumper & back door is loose .

My Experience

So far the car looks great! I was able to check it out once I got home, I’m happy with the job you did. And big thanks to Austin for helping me out and dealing with the claims, much appreciated.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The people working the front office are all so efficient and personnable. Excellent communications in person as well as emailing and texting. My car was repaired beautifully and it was washed so well it looked like new. I am very pleased with K.W. Auto Body - Airport. A pleasant experience.

Likely to Recommend

I have already told family and friends about K. W. ‘s superb service. I will mention them to Tesla.

Repair Quality

Excellent in all aspects of this auto- body shop.

Customer Service

No wait and very pleasant. Communication with clients is excellent before, during, and after job.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is my second repair at KW Airport. Great team of friendly attentive folks in the office. And the body work and paint results are perfect. Excellent communication the entire time. Keep up the great work.

Likely to Recommend

Will absolutely recommend KW to all my family and friends.

Repair Quality

Excellent customer service and my vehicle looks and feels brand new

Customer Service

The team kept me informed and completed my vehicle within the week.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair was excellent and on time as they estimated. They also kept me in the loop throughout the entire process. They were able to do the repair so quickly. They are the best. They are at the top of the charts in my book!

My Experience

You are the best Tesla service by far. Thank you 😊

My Experience

repair is as if oem. received the car cleaned as if new. thanks!

Likely to Recommend

10/10

Repair Quality

K.W. Auto Body was a pleasure to work with. Easy drop off process, the team was in communication the entire duration of work, and the work they did was top notch! I highly recommend them.

Customer Service

Very communicative during the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciate the quick service, and the quality of the job was great. It wasn’t cheap but I felt it was well worth the end result, and I KW will be my go-to choice should I need any work done. They got my last car fixed up fantastically as well after its accident so I appreciate the work.

My Experience

Each staff member I spoke with was easy to communicate with and thorough in explaining the scope of work. I also appreciated the daily text updates and the quick turnaround time. Lastly, the quality of work was excellent

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