KW Auto Body-Ala Moana

4.8 (2,674reviews)
96%
1164 Kona Street,  Honolulu,  HI  96814
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In operation 42 years, 12 years at this location.

repair estimate and inspection by appointment only

Services
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 4:30 pm
Tue 7:00 am - 4:30 pm
Wed 7:00 am - 4:30 pm
Thu 7:00 am - 4:30 pm
Fri 7:00 am - 11:00 am
Sat Closed
* Holiday hours may differ.
I-Car
Tesla
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Email

Reviews (2,674)

Customers say
Overall Customer Satisfaction
Customers consistently praised KW Auto Body for their exceptional communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting flawless workmanship, precise color matching, and vehicles returned in better condition than expected. Timeliness was another strong point, as many repairs were completed ahead of schedule. Customers also appreciated the complimentary cleaning and detailing of their vehicles. The staff received widespread recognition for being courteous, professional, and genuinely caring. A few customers noted areas for improvement, including occasional delays without proactive notification, isolated cleanliness concerns upon vehicle return, and instances where phone follow-through was inconsistent - all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"... near-daily update communication was exceptional, and the actual work on the car is flawless! Thank you!" Read more
"... loved that they communicated throughout the process. White is one of the toughest colors to match and blend yet they nailed it first try! I am very impressed." Read more
"... fixed. Even the job took was faster than expected. The repair far exceeded my expectations! Thank you to everyone at KW Auto Body for making this possible!" Read more
"The repair was beautifully done and finished ahead of schedule. The whole process was convenient and the staff were ..." Read more
"Extremely high quality repair, professional staff, and great communication!"
"The car was finished ahead of schedule. Daily updates were really appreciated, and helped me to be patient while waiting. Staff ..." Read more
"They were able to complete the repairs earlier than originally qouted"
"They did an amazing job fixing my car. Quick service and they really exceeded my expectations."
"Instead of 5 to 7 business days, it took 9 days for fender and bumper."
"... KW Auto Body. They fixed my car in just one week, the communication was FANTASTIC, and I felt like they really cared about me. The service they provided was the best ..." Read more
"... their business, customer service was unbeleivable. We were notified and updated frequently via email, phone call, and text. Much mahalo KW auto." Read more
"... work in a similar repairservice environment, and your communication is much better than ours! Car looks great too. Thanks everyone!" Read more
"... over the next almost 3 weeks whenever I called, but she never called back after checking the status. I decided go to your shop to speak to someone. That ..." Read more
"... adjuster and myself did experience times when our voicemails afterhours were never listenedfollowed-up but any issues were promptly settled via follow-up emails. Thank you for your team for ..." Read more

My Experience

Customer service is always good and the notifications regarding the work progress was reassuring.

My Experience

The entire team is terrific. Communication. on scheduling, progress, and questions about repairs were all exceptional. The work was top notch and even wrapped up several days earlier than promised. All around so pleased by service- especially considering the circumstances having hit by car against a garage and not looking forward to having to deal with car repairs. Happy with everything from the work to customer service!

Likely to Recommend

Hundred percent would recommend

Repair Quality

Very pleased with communication, quality of work and expedited repair time

Customer Service

Very strong communication and follow up everything happened quickly and as promised

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

For my neighbors I would recommend Very close to our home and convenient Service and job was done well in my

Repair Quality

Overall very good service and would recommend Just the parts shipping took longer than the estimated time but work completed on time!

Customer Service

Good updates and response is fast

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Highly recommend KW Auto Body. Great service. Very professional. Staff kept me well informed via texts re status of work. Cost of repair was lower than anticipated.

My Experience

Job well done but repair kinda steep

My Experience

I've used KW before and have always had excellent results. I will continue to bring my cars to KW as needed.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks brand new. I am verrrry satisfied!!!

Likely to Recommend

Repair Quality

My car is cherry. Just like brand new. Thank you.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Completely satisfied

Repair Quality

Neat, and Professional. So far NO complaints

Customer Service

Friendly and Courteous Customer Service Agent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Aloha, This is the 2nd day after I picked up my car. So far everything looks good. Will provide more feedback in the next few months if I experience anything that I can share. Mahalo

Likely to Recommend

Repair Quality

It’s only a few days after I picked up my car. So far so good. I will rate it 10. By the way, can you please let me know what was done for the repair? Did your shop replace all damaged auto body portions or just have it repaired ? Mahalo

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thanks for great work & professionalism!

Likely to Recommend

Repair Quality

I’m overall very much satisfied, only a few glitches (such as lacking staff to properly execute close-out matters for the estimator). However, the problem solving was both professional and satisfactory as a customer.

Customer Service

9.7 only because some training is necessary to regarding nuances of customer service, (I.e. delegation of task may require more new hires/training in support of short staffed members)

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes, and I have already done so

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Super happy with the results!

Customer Service

KW always has such amazing customer service from the start to the end.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The quality of the work is excellent, as always. The staff is friendly and professional. For these reasons, I recommend KW to friends and colleagues every time.

My Experience

I am completely satisfied with quality of work that was done on my car , expert color matching , along with detailing my car before I picked my car up left me feeling completely satisfied

My Experience

I had a great experience with KW Auto Body. Their team did a great job communicating from start to finish, walking through with me what repairs would looks like at drop off, taking the time to explain how the process with insurance works, keeping me updated as the car went through each phase of the repair, and completing the job faster than expected. They also took great care with cleaning and waxing the car; we literally got it back looking like it was brand new. Thank you KW Auto Body for your amazing service.

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