K.W. Auto Body - Airport

4.8 (4,065reviews)
99%
2885 Ualena St,  Honolulu,  HI  96819
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In operation 42 years.

K.W. Autobody is a family owned auto repair business that has been serving the community since 1984. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Our technicians are I-CAR and ASE certified.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
Corvette C8
Ford
GM Basic
GM Electric Vehicles
I-Car
Jaguar
Land Rover
Lucid
Tesla
Call
Email

Reviews (4,065)

Customers say
Overall Customer Satisfaction
Customers consistently praise KW Auto Body for its exceptional service quality, professional repairs, and outstanding communication. Many highlight the convenience and frequency of text and email updates that kept them informed throughout the repair process. The quality of repairs is frequently described as flawless, factory-like, and exceeding expectations, with numerous customers noting their vehicles looked brand new upon pickup. Timeliness is a recurring strength, with many repairs completed ahead of schedule. Customers also appreciate the complimentary vehicle cleaning, interior vacuuming, and detailing upon pickup. A few customers noted areas for improvement, including occasional delays in repair timelines, instances of incomplete communication on start or completion dates, and isolated concerns about interior cleanliness or minor paint issues upon return. Overall, the vast majority of customers express high satisfaction and willingness to recommend KW Auto Body to friends and family.
AI-Generated from reviews written in the last 12 months
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"First class job! Perfect finish, looks just like fresh from the factory."
"... is defined by two words: Professional. Excellence. Professional customer service combined with excellent, world-class level, quality of work." Read more
"... communication throughout the process. Excellent work done and unable to detect even the slightest of blemishes or reworks. Everything looks factory and beautiful! Timeline ..." Read more
"... completely taken advantage of for price. On top of that, the paint was NOT color matched. The back of the car is very clearly a different color ..." Read more
"... text updates and the quick turnaround time. Lastly, the quality of work was excellent" Read more
"Repair was excellent and on time as they estimated. They also kept me in the loop throughout the entire ..." Read more
"... reworks. Everything looks factory and beautiful! Timeline was very efficient and didnt take longer than necessary.Highly recommend KW auto body!" Read more
"The main complaint I have is just very slow repair time. I got into a car accident on February 21st, and I ..." Read more
"Much mahalo! Car looks great. Quicker than expected. Prompt and efficient updates and communication via text. Convenient location with easy drop-off ..." Read more
"What I appreciated the most was that you estimated a date of completion and you stick to it, updating me several times during the process!"
"Thank you so much! From the beginning to the end, I felt like I always knew what was going on with my car. The communication is wonderful! Anytime ..." Read more
"Yes, the text messages and updates are very convenient and informative"
"World class service and care!! The communication was incredible. The work done on my car was exceptional. The ease ..." Read more
"The only thing I was kinda disappointed with was I never got a call or was notified when the insurance approved the repair to schedule an appointment which you guys said you ..." Read more
"Good staff and management. Could have had better communication on expectations especially on start and completion date."

My Experience

The work is second to none The girls were awesome and very helpful Thank you

My Experience

The work is flawless, as expected.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Pickup time, explanations given were first class. Easy to see that he cared about my experience with KW Auto

Likely to Recommend

Quality work and good system.

Repair Quality

You have a great system and have your act together! Pleasure doing business with you.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Awesome job, thank you for being accommodating and getting the repairs done so quickly. Mahalo KW Auto for the excellent customer service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They made my car look brand new, like nothing ever happened to the car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Hands down the only shop I would recommend!

Repair Quality

The front staff is amazing! Shania helped me when taking the car in. She explained the process thoroughly and made the best of my situation for an accident that wasn’t my fault. Communication during the process was nice. Upon pick up Aric helped me check out our Tesla and explained everything so thoroughly that I had zero questions. I would highly recommend this repair shop to anyone reading this and anyone I get the chance to speak too! Great crew and great service. The team in the shop did an outstanding job and their workmanship shows! 10 out 10 stars!!!

Customer Service

World class customer service. I highly recommend retaining all of your employees! As a store manager the customer service was on point!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

It would’ve been helpful to get an update that my car wouldn’t be ready on the promised date. I ended up paying more for the rental car extension

Likely to Recommend

For the most part I am happy but there are areas open for improvement

Repair Quality

My charge was low, my phone app doesn’t work. I wish that I was told earlier that my car wouldn’t be ready on the day promised. The texts were great at giving me updates until Oct 1st-I called, the girl said she would get back to me…I needed to know so I could extend my rental car… I ended up having to pay more for rental car

Customer Service

The girl at the counter tried to charge my car to 80% (only 70%) but she tried

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

We had no idea that along with the repairs they would clean out car inside and out! We were very happy!!

My Experience

I am completely satisfied with the repair of my Honda Odyssey. Thank you for a job well done. I will call for an appointment to have the van detailed when it stops raining.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you Jadee and the rest of the team at KW aiport. Great communication, mechanic did a great job and was able to replace my bumper instead of a simple fix. Highly recommended.

My Experience

Outstanding service and support!

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