Lake Side Collision II, Inc.

4.9 (943reviews)
97%
8250 Whitcomb St,  Merrillville,  IN  46410
See Photos
Instant Estimate
Book Appointment
Bot
Shop AssistantSparkles

In operation 27 years.

Lake Side Collision II is female owned and operated. We've been a part of the NWI community for over 24 years. Our collision center is known for its expertise, honesty, and stellar service. Our team of certified technicians are committed to delivering superior quality and service to all of your customers. Our vast customer base is a valued part of the Lake Side family. We would be proud to be your Body Shop!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 1:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (943)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The team receives frequent commendations for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional inaccuracies in status updates, housekeeping concerns after repairs, and instances where additional charges were not communicated in advance. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... know when I bring my car to Lakeside Collision II the job will be done quickly and perfectly everytime! Thanks again!" Read more
"... with the repairs my vehicle at Lakeside Collision. They did an outstanding job, kept me informed throughout the process and returned my car looking fantastic. ..." Read more
"... experiences. They really know what they're doing, and they care about their customers." Read more
"... first one we will call. Thank you for everything! Best service company to work with in this area!" Read more
"Lakeside Collision did an excellent job repairing our SUV. They kept us up to date throughout the process and ..." Read more
"... the entire process seamless, and to top it off, my car was completed 4 days prior to the quoted delivery date. ALL. of the staff I encountered were very polite ..." Read more
"My vehicle was ready several days early!"
"I took my Lexus on Monday they told me it would be there for a week come Wednesday I get a call my car is done!! I was overwhelmed so happy ..." Read more
"The work was done quickly which was important to me since I was paying out of pocket for everything including ..." Read more
"... Friday morning for out of state travel. Instead, it wasnt ready until Friday afternoon." Read more
"Great customer service! Kept me informed of completion status and estimates throughout the repair process. This group made the ..." Read more
"Staff was approachable and professional. Communication was exceptional with regard to updates."
"Like that, you kept me informed of progress communication good repair job seems excellent"
"I was pleased that I was kept updated on the progress being made. Even though the job took a bit longer than originally ..." Read more
"Everyone was pleasant but the communication about the status of work was not correct."

My Experience

always great work and very friendly owned business. been coming here for years Kim the owner just as helpful as they had ever been. recommend them to anybody needing excellent work done.

Likely to Recommend

Absolutely!

Repair Quality

I sincerely appreciated your prompt and efficient completion of the repairs on my son's vehicle. Your efforts were highly valued and genuinely appreciated!

Customer Service

The customer service provided was exceptional. I appreciate the demonstrated concern and the efficiency with which the repairs were completed!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Fantastic team! Took great care of my vehicle and the work was excellent! Hope to not need to go back, however, I will recommend them to all that I know needing repair work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The quality of the repairs is excellent. I’m very satisfied with that, I was very concerned because it was a pretty significant T-bone accident so I’m impressed with the Team‘s ability to put the car back together looking as good as before. The only constructive feedback I would have is that you could offer a little more communication through the process as I had to call a number of times to follow up on the status. Thanks

My Experience

You guys are the best!!!!!!

My Experience

The repair was great! The 3 day delay caused by the broken door window hurt the overall experience.

Likely to Recommend

Repair Quality

The repair was perfect. However, there was a 3 day delay due to a replacement window order. This was necessary because the original window was broken in the shop.

Customer Service

It took a full day to let me know the window was broken. After that, the customer service was excellent.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I was very satisfied, my car looked at so good when I picked it up nice and shiny very clean, driving it sounds good

Customer Service

Was satisfied with everything

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs done fast and correctly. Was kept updated frequently

Likely to Recommend

Great and friendly employees

Repair Quality

Excellent, keep me updated and complete work quickly. Great customer service

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

It was nice to have a service that updates you on the progress of the work by email.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Good work

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks like a new truck!

Customer Service

Very informative and cordial

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always pleasure to work with. Great work and finished timely. The owner Kim is very attentive to make sure clients are fully satisfied.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 943

Auto body shops nearby

view more shops in: Merrillville  |  46410