LaMettry's Collision - Richfield
In operation 50 years, 46 years at this location.
LaMettry’s Collision delivers world-class auto body repair across 15 Twin Cities locations, combining advanced technology, expert craftsmanship, and a customer-first experience. Our team follows industry-leading repair standards supported by certifications in technical training, refinishing, mechanical systems, and customer care. We’re also one of the nation’s most extensively manufacturer-certified collision repair providers, trusted by top luxury, performance, and electric vehicle brands. Our OEM certifications include Alfa Romeo, Audi, Corvette/GM, Mopar/FCA, Ford and Ford F-150, Honda, Acura, Hyundai, Infiniti, Jaguar, Land Rover, Kia, Lexus, Lucid, Mazda, Mercedes-Benz, Nissan, Porsche, Rivian, Subaru, Toyota, Tesla, Volkswagen, and Volvo. From minor dents to structural repairs and advanced EV or ADAS work, LaMettry’s restores your vehicle the right way—using genuine parts, approved procedures, and technicians committed to doing the job correctly every time.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
| Sun | Closed |
| Mon | 7:00 am - 5:30 pm |
| Tue | 7:00 am - 5:30 pm |
| Wed | 7:00 am - 5:30 pm |
| Thu | 7:00 am - 5:30 pm |
| Fri | 7:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Starting when the receptionist told me that the rental I need would be ready for me when I dropped off my car, and was not true, second, was never updated in my car repair progress, when my rental was due, I was the one calling the shop asking for my car, at the end I find out that my car was ready 2 days early, but it was an issue with the insurance payment that I had to take care, since they did not do it, finally when I picked my car, the battery was dead, I asked how long they had the car outside and the guy said 2 hours, witch was not true of course. The repair where they replace the bumper damage on both sides off my car an scratch that was not there when I dropped the car.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall an excellent experience from initial estimate to final repair
Repair Quality - 5.0/5.0 -
Excellent repair & very clean replenished vehicle when complete
Customer Service - 5.0/5.0 -
Prompt, professional & thorough correspondence
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Don't know where else you can take an Audi.
Repair Quality - 4.0/5.0 -
the work that was done was terrific. However, 3 months was a long time. Granted, I understand parts were an issue.
Customer Service - 5.0/5.0 -
The entire staff was knowledgeable and courteous throughout the entire process.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I wish I had received more frequent updates - especially regarding the day my car would be ready
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Chad Henkels did a fantastic job for me. So did the front desk folks in Richfield helping coordinating me rides and such. Very pleased.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The length of time it took for the repair was excessive. I realize that much of the delay was caused by insurance requirements, but it seemed there was poor communication between LaMettry’s and insurance.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
But I would advise them to stay involved and get dates up front. Customer service guys were very good but not their fault work was so slow. I wonder who should have been on the insurance communication detail.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
They never gave me an update on the work status unless I called them. I was not even alerted when the car was completed. I found out it was complete when I called several days later.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, and help dealing with insurance company.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've used you guys before and recommendations still won't stop
Repair Quality - 2.0/5.0 -
Completion was more than a month.
Customer Service - 3.5/5.0 -
Okay. Let me know when they knew but sent text messages with the information.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Especially for using OEM parts
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Shy with daily updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and good communication about the status of my repair.
Customer Service - 5.0/5.0 -
Very professional and great communication about the status of my repair.