Lawrence Hall Chevrolet Inc.
In operation 37 years.
Our collision center is known for its expertise, honesty, and stellar service. Here at Lawrence Hall Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Big Country and surrounding areas.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Staff friendly
Repair Quality - 5.0/5.0 -
looks like a great job
Customer Service - 4.0/5.0 -
always room for
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.0/5.0 -
Shop was okay, lots of cars needing repair due to hail storm so understand some of the follow up and lack of quality.
Repair Quality - 4.0/5.0 -
Final repairs appear satisfactory. However, took multiple attempts to pick up because upon arrival to shop the repairs were not to satisfaction and I refused to accept in current condition and requested additional repairs.
Customer Service - 4.0/5.0 -
Follow up could have been more timely.
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The quality of the work looks good to me. The people were very helpful, especially my customer service rep. My only disappointment was how long it took them to complete the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Unsure
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
While the body work done on my car looks amazing! After leaving the collision center and getting on the highway to head home I noticed significant vibrating and shaking of my car. Because I didn’t leave the center until 4:45 and went to grab dinner, it was well after 5 when noticed. So the very next morning I first had my tires checked for knots- nothing. Then I called LH and stated the issue, he assured me that they only replaced the bumper and fender so there’s no way that they could’ve done anything to cause the problem. During my conversation he reiterated that “we only replaced the bumper and fender, we couldn’t have done anything that would’ve caused that.” I asked if a mechanic at the shop could at least look at it and possibly see if something was loosened & he stated that they could but “don’t know if there’s anything we could do.” I shared with him that while I was coming back to Abilene that day, work was very busy and I would try to come by. The more I thought about it, the more I didn’t want to waste my time coming back to be gaslit by someone or many that my car was not accidentally messed up. My husband suggested going to get the tires balanced as well in case that was the problem, I did so at Discount tire, yet the probably persists. We now have a scheduled appointment at a ford dealership to try to fix the issue. Yes I believe that it could be coincidental and perhaps LH didn’t cause it, but one fact I know is that it didn’t do that prior to drop off on June 26th. 3 weeks later- a problem exists.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
See comments from previous answer
Customer Service - 2.0/5.0 -
Still have damaged that they did not repair. The truck is covered in dirt and dust on the inside from having all the glass removed from the truck and sitting in the shop for a month. Also they damaged the center console in my truck with deep gouges in the plastic and gouged the chrome off of the front grill when buffing the hood. The power fold mirror on the driver side does not work any more. There is a weird cracking sound coming from the roof of my truck while driving anytime I hit a bump. It sounds like welds breaking loose.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
We were overall very happy with our service at Lawrence hall. Cason was super helpful and kept us up to date. The only inconvenience was our Bluetooth mic not working after getting the truck back but they are going to fix it as soon as we can drop it back off for a bit.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Cason was fantastic!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Raven was excellent. Kept me updated and the repairs are good.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I have been pleased with them in the past. They were courteous throughout this process, but not able to help when they brought the car up to me the day I picked it up with the error systems displayed.
Repair Quality - 4.0/5.0 -
See previous notes on the issues I am having since I arrived to pick the car up.
Customer Service - 4.0/5.0 -
Took longer than expected - left the car for a full week for a 3-5 day PDR job and there was a problem with a couple of parts that resulted in leaving the car for 11 days total. Also, my blind spot and cross traffic sensors were malfunctioning when they brought the car up, which they could not resolve at the body shop. They were not able to get me in to service to have it checked for another week, so I am still dealing with this. Hopefully, they will get it resolved quickly, as this was not malfunctioning when I dropped it off and they admittedly took the taillight assembly out and worked in the area of the sensors involved during the repair. I have been pleased with them in the past, so I am hoping this is a fluke and they make it right.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Was promised car would be finished on two different dates. Wasn’t finished on either date. Had to call and speak to a manager