Lawrence Hall Chevrolet Inc.
In operation 37 years.
Our collision center is known for its expertise, honesty, and stellar service. Here at Lawrence Hall Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Big Country and surrounding areas.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0 -
I understand the delays may have been due to part availability and if that had been communicated we would have kept the car, it was drivable, until all parts were in the shop.
Repair Quality - 4.0/5.0 -
It took longer than expected to get the escape back. The body work was great but the timeliness was pretty bad.
Customer Service - 5.0/5.0 -
The receptionist was always pleasant and willing to give me updates on progress
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
No issues.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Good job just have to go back for one part they forgot to order, but everyone can make a mistake.
Customer Service - 4.5/5.0 -
Did good except for one part still waiting on
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
See prior comment
Customer Service - 0.5/5.0 -
They tried to refuse my drop off appointment stating my claim hadn’t been approved, when it had. It took over an hour for me to get them to get them and call and confirm my claim status even after showing them my confirmation on my phone. After approximately two weeks, they called to tell me my car was ready. After looking over my car, the passenger side rear door was dented and the paint was significantly rippled with paint chips-this resulted in having my passenger front door repainted as well. It was also discovered that my car was never put on a lift to assess the potential damage on the undercarriage or the ac line next to the wheel well which was destroyed. Additionally, they could not tell me where my car was sent for the alignment, but assured me that “since it was on the ‘ticket,’ it was done.” Therefore, they took my car back a second time for repair. On 6/13, I went back again to pick up my car. Yet again, it was not finished. The back bumper was never replaced, there was a dent in the back quarter panel, the tail light is scratched up, the mud flap was torn in half, and there are still paint chips in the rear passenger door. The manager was called and we discussed returning the rental car as I stated it was unethical for my insurance to continue to be financially responsible for their carelessness. Thus, I returned the rental car, picked up my car and they ordered the parts required to fix my car for a third time. Upon receipt of said parts, we agreed I would bring my car back again and they would provide me with a loaner vehicle. Furthermore, they provided me an estimate, indicating my portion due is $500 which I notified them was incorrect as it is $300 and showed them my share per my claim summary on my phone. To date, they have yet to correct the information. What appears to be fraudulent claims service is awful and it is incredibly aggravating that both myself and my insurance have to pay the financial consequences for their shadiness. I am less than satisfied and want my car back is nothing but the near perfect condition it was in prior to my accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was appreciate you all that you work hard and got the job done and done it in a timely fashion I am thankful to Lawrence Hall car collision for doing the job you did sincerely Jessica m Sanchez
Customer Service - 5.0/5.0 -
Kind respectful to their customers
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Pleased with service and information
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff was very nice and helpful. Would recommend this body shop to all my friends.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0 -
Still very likely
Repair Quality - 3.5/5.0 -
Would loved to have seen a little extra sanding but kinda understand. Loved that he got the camera mounted back perfectly.
Customer Service - 3.0/5.0 -
Could have had a little better communication about what was happening when they hit a snag, I didn’t know until I called in to ask about progress
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
They didn't repaint the damage done to the mirror casing left it scratched up with some black paint on it from the vehicle that hit it. So they had to keep the mirror casing for 2 extra days to paint it and I had to go back the hour one way just to get the mirror casing. When I pointed out the unrepaired mirror casing Joe told me it was just the casing like it was not a big deal it wasn't repaired then finally offered to have the paint shop keep the casing to paint it for me to come back and pick up.
Customer Service - 5.0/5.0 -
Maci was great but the shop didn't repair all of the damage that was done as the mirror casing was not touched it was still super scratched up and still had black paint from the other car on it. I had to leave the mirror casing for 2 extra days to drive the hour back one way to just to pick up the mirror casing so they could keep it to paint it and wasn't to happy with that.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0 -
I have already been telling my friends how satisfied I am
Repair Quality - 5.0/5.0 -
Very satisfied. Excellent job. I will recommend to my friends and family.
Customer Service - 5.0/5.0 -
Friendly and knowledgeable
Returned Clean
Likely to Recommend - 1.5/5.0 -
Got car no done
Repair Quality - 1.5/5.0 -
Was given a car and said ready and I was no able to drive it , 60days and still no done I had cars from this country,I wish he no in hospital Paid 11000$ and car no done yet The manager drove my car and said woooo,
Customer Service - 1.5/5.0 -
Bad job , Maybe you should call me on 3252801673