Liberty Import Center

4.9 (66reviews)
100%
920 S Milwaukee Ave,  Libertyville,  IL  60048

In operation 61 years.

LIBERTY AUTO PLAZA

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 9:00 am - 4:00 pm
Tue 9:00 am - 4:00 pm
Wed 9:00 am - 4:00 pm
Thu 9:00 am - 4:00 pm
Fri 9:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Volkswagen

Reviews (66)

Likely to Recommend

Repair Quality

Matt Cizowski has always been great!

Customer Service

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Repair Quality

Customer Service

Matt kept me well informed of the process

Likely to Recommend

Repair Quality

Matt was great

Customer Service

Matt was excellent

Likely to Recommend

Repair Quality

Matt in the body shop was great. Very patient and explained everything well.

Customer Service

Again very good!

My Experience

Body work was done in a reasonable amount of time that saved money on rental and I received updates on the repair as when it would be completed. Matt Cizowski was knowledgeable and informative .

Likely to Recommend

Repair Quality

Matt was amazing to work with. He not only communicated with me but also with my insurance company. The work was done on time and to my satisfaction

Customer Service

Matt's customer service was outstanding

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Matt communicated along the way with updates, issues.

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Repair Quality

Customer Service

My Experience

I appreciate the courtesies given to me and the speed of the repairs. Everything looks great. Thank you.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Nice work

Customer Service

My Experience

Rear driver alerts and driver warning system have been compromised. I don't think the shop thought that recalbration was needed when replacing rear bumper.

Likely to Recommend

I would definitely recommend the body shop, but not the retail front end.

Repair Quality

I would have given Matt and his team 10 stars, but they didn't recalibrate the safety sensors as prescribed by Mazda after a rear bumper replacement. Even though I mentioned this twice before the repair, the driver safety system has been disabled by the car misreading objects. We have to return our car to your shop to recalibrate, and Matt mentioned it may have to go to Mazda next door for them to do it.

Customer Service

The 10 rating is for the body shop. Matt and his team are helpful, polite, and in uniform. However, I can't say the same about the pickup process from the Nissan cashier and porter. She never acknowledged me and even stayed on her phone after I had to ask for assistance. She never smiled or looked at me in the eyes and made it seem as if I was an inconvenience. Finally, a man, not in uniform, wearing jeans and a t-shirt, pulled my car up and said nothing to me. He simply handed me the keys as he was walking away. Both of them were very unprofessional. Not a good look for Liberty Nissan at all. I saw the general manager outside, but he was greeting a customer so I didn't interrupt him with my concern.

My Experience

Matt and the team were very communicative and did and excellent job in fixing my bmw

My Experience

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Repair Quality

Customer Service

My Experience

Encellent Job thanks

My Experience

Matt was great to work with. Everything went smoothly. Thank you!

Likely to Recommend

Repair Quality

Excellent service and happy with the repair.

Customer Service

Excellent service!

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Repair Quality

Customer Service

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Repair Quality

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My Experience

Likely to Recommend

Repair Quality

Customer Service