Lima Chevy Cadillac Lima Auto Mall
Lima Auto Mall Body Shop is a fully licensed and credited body shop for both General Motors and Honda vehicles. We will perform work on all other makes and models as well, with free estimates being done Monday through Friday 8am to 4 pm. We are also a direct repair facility and work with most insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Dropped my truck off to be diagnosed and told them I was going to leave it until it could be worked on. Never got a call once it was diagnosed about any issues, the only reason I knew it was diagnosed was from the quote the insurance sent me. Then I never got any updates about the vehicle. I stopped in a few weeks later to get an update and was told the last of the part had just came in and the truck would be ready the middle of the following week. Never heard anything else. I then stopped in that following Friday to see what was going on and I was told that they needed a few more days and it would be ready Monday. I was running out of time with the rental car the insurance provided so the guy at the body shop called the insurance and they said it'd be covered until Tuesday. Low and behold I never hear anything on Monday so I call on Tuesday and im told that they still needed to clean it and it'd be ready by 4pm. Terrible communication and poor time estimates. I brought a different vehicle here a few years ago for an insurance claim and was extremely happy with all steps of the process and was kept updated and the vehicle was completed on time which was a major reason I brought my truck this time. I would never reccomend lima auto mall to anyone and I will certainly not be taking anymore vehicles here for service or repairs.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Frank is awesome and the repairs were taken care of quickly
Likely to Recommend - 5.0/5.0 -
Frank needs a raise!
Repair Quality - 5.0/5.0 -
Frank needs a raise!
Customer Service - 5.0/5.0 -
Frank needs a raise!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great dealership
Repair Quality - 5.0/5.0 -
Love the service and staff at Lima Auto Mall
Customer Service - 5.0/5.0 -
Great Staff
My Experience - 5.0/5.0 -
Took longer than originally quoted but all repairs were done well and car was cleaned inside and out. My only complaint is the tracking link. It was never updated during the duration of the repairs.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I very much enjoyed working with Lima Auto Mall on my repair. The mechanics are so knowledgeable and also truly down to earth, good people. The team handled all of the insurance side of my repair and having that taken care of took a lot of the stress out of the situation. I have already recommended this shop to people and will continue to do so. Thank you!
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Everyone in the shop was very personable, patient, and friendly. My only complaint would be that I wish that I could’ve received more timely updates regarding the estimated completion time. My initial repair was scheduled about a month out, which is completely understandable but I was under the impression that parts were ordered at the time of the estimate. I brought my vehicle in and was told the completion estimated date. I called a day after that date to check in and was told it would be hopefully completed by the next afternoon. I waited almost another whole week and decided to call again because I was running out of days on my rental car insurance coverage. I was told then it would be done by the end of the next day. This was true and I received my pickup confirmation the next day. Overall, staff was absolutely always willing to take my calls and very patient and helpful in finding me an update and I appreciate everyone there! However, I think more punctual updates to customers might be beneficial, especially when considering rental agencies, insurance, or other 3rd party involvement during repairs.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Estimate of time needed to fix varied from 1-2 weeks to well over a month. Vehicle was fixed and brought back to perfect condition, but timing could be improved to help plan better for future customers.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Couldn’t even tell it has been damaged before very satisfyd
Repair Quality - 5.0/5.0 -
My truck look phenomenal. They did a really good job and I couldn’t be more happy. It looks like it did before the accident.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were very professional and courteous and did an excellent job on repairing my Honda Pilot.....Joe Patton
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks a lot
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Be s t customer service ever
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Very satisfied