Tom Ahl Buick
In operation 64 years.
Tom Ahl Family of Dealerships is a family owned automotive sales and repair business that has been serving the Allen County area since 1962. Our goal is to provide high quality repairs in a timely fashion. We provide our technicians a great level of continued education to be able to perform quality repairs to cars that are ever evolving. We have laser measuring frame equipment, down draft baking booths and also offer paintless dent repair on site. We have high level of customer communication throughout the repair process and can set up automated updates via text or emails.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Dirty boot or shoe prints on floor of drivers side.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Was recommended as a pro shop and it was far from. It will not return.
Repair Quality - 1.0/5.0 -
Dent still remains
Customer Service - 4.0/5.0 -
Tried to be courteous to a unhappy customer.
Likely to Recommend - 1.5/5.0 -
Unlikely
Repair Quality - 1.5/5.0 -
I took my vehicle in for what I considered to be a minor repair. The repairs included replacing the front bumper and painting the tire fender/flash area. I was told the repairs would be completed in a week, but the process ended up taking approximately a week and 3 days When I arrived to pick up my vehicle, I was disappointed to find that it had not been cleaned or washed. In addition, the repaired bumper appeared to show signs that it may have been a used part rather than the new part I was expecting. I brought these concerns to the attention of the repair facility, and I was asked to bring the vehicle back a few days later so they could correct the issues. I agreed to do so. However, no one contacted me with an update regarding my vehicle. When I eventually called because I needed my vehicle, I was told that it had just been painted and was still drying. This was extremely inconvenient because I needed my vehicle that day to pick up several children and take them to the drive-in. I asked if a loaner vehicle was available, but I was told that I could rent a vehicle, pay a deposit, and receive my deposit back when I returned the rental with a full tank of gas. By that point, it was already time for me to pick up the children, and I did not have enough time to switch vehicles and make the necessary arrangements. As a result, we had to travel to the drive-in in two separate vehicles, which completely disrupted our plans and created an unnecessary inconvenience. Overall, this was a very disappointing experience. My concerns are not only with the quality of the repair, but also with the lack of communication and the inconvenience caused by the delays. I expected my vehicle to be properly repaired, cleaned, and ready when promised. I also expected to be kept informed about the status of my vehicle, particularly when additional work was required. I hope management will take this complaint seriously and review how this repair was handled. I would appreciate a response explaining how these issues will be addressed and what can be done to make this situation right.
Customer Service - 1.5/5.0 -
I Took my vehicle in for what I considered to be a minor repair. The repairs included replacing the front bumper and painting the tire fender/flash area. I was told the repairs would be completed in a week, but the process ended up taking approximately a week and 3 days When I arrived to pick up my vehicle, I was disappointed to find that it had not been cleaned or washed. In addition, the repaired bumper appeared to show signs that it may have been a used part rather than the new part I was expecting. I brought these concerns to the attention of the repair facility, and I was asked to bring the vehicle back a few days later so they could correct the issues. I agreed to do so. However, no one contacted me with an update regarding my vehicle. When I eventually called because I needed my vehicle, I was told that it had just been painted and was still drying. This was extremely inconvenient because I needed my vehicle that day to pick up several children and take them to the drive-in. I asked if a loaner vehicle was available, but I was told that I could rent a vehicle, pay a deposit, and receive my deposit back when I returned the rental with a full tank of gas. By that point, it was already time for me to pick up the children, and I did not have enough time to switch vehicles and make the necessary arrangements. As a result, we had to travel to the drive-in in two separate vehicles, which completely disrupted our plans and created an unnecessary inconvenience. Overall, this was a very disappointing experience. My concerns are not only with the quality of the repair, but also with the lack of communication and the inconvenience caused by the delays. I expected my vehicle to be properly repaired, cleaned, and ready when promised. I also expected to be kept informed about the status of my vehicle, particularly when additional work was required. I hope management will take this complaint seriously and review how this repair was handled. I would appreciate a response explaining how these issues will be addressed and what can be done to make this situation right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car is beautiful..thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I had to call and check on my car. The body shop never emailed,texted or called me.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Repairs took longer than estimated but that is only issue. Repairs turned out well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful people to work with
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Delivered good service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks perfect
Customer Service - 5.0/5.0 -
Service was great like always.
Likely to Recommend - 4.5/5.0 -
The work they did was great.
Repair Quality - 3.5/5.0 -
The body work was very good. I’m pleased with the results. The ladies in the office were very nice. When I dropped the car off, the A/C worked great. When I picked it up the A/C did not work at all. I took it to a local mechanic. It was completely void of Freon. They vacuumed and tested the system and could find no leaks. I think that it is a very good possibility that your shop drained the system and neglected to refill it.
Customer Service - 3.5/5.0 -
The body work was very good. I’m pleased with the results. The ladies in the office were very nice. When I dropped the car off, the A/C worked great. When I picked it up the A/C did not work at all. I took it to a local mechanic. It was completely void of Freon. They vacuumed and tested the system and could find no leaks. I think that it is a very good possibility that your shop drained the system and neglected to refill it.