Lithia Anchorage Auto Body

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes I would

Repair Quality - 5.0/5.0 -

Nice job

Customer Service - 5.0/5.0 -

Awesome thank you. I’m happy with everything.

Returned Clean

My Experience - 0.0/5.0 -

The work that was performed looks very good but it took twice as long as expected. But on the positive note all of the employees I interacted with were professional, helpful and respectful.👍

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Lithia did a gooo job on the repairs to our Jeep after a fender bender accident

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would probably recommend other people to go to Lithia yes a number 10

Repair Quality - 2.0/5.0 -

They have parts on order, but there’s an issue with the backup camera. The backup camera was operational when I brought the vehicle to Lithia body shop now the backup camera is in operational. It is not working. They advised me to take it somewhere to get it seen, but it was working when I brought it there and now it’s not working and there’s still a gap in the hood area.

Customer Service - 5.0/5.0 -

The gentleman at the Customer Service and the body shop personnel were very polite, courteous and kind I would recommend them for a promotion or a raise. They were very attentive my satisfaction. I was very satisfied with the Customer Service. It’s just the matter of the backup camera and that’s about it I mean, I have no other complaint or issue. The men were. They were great and the young lady too. I don’t wanna put the young lady out that she was also kind and courteous and just all around good customer service thank you. I appreciate your service.

Returned Clean

My Experience - 5.0/5.0 -

My window isn’t going up and down properly. It’s screeching loud when operating and looks like it’s cockeyed . I’ve sent an email to Tony yesterday but haven’t heard back . Other than that work done was overall pretty good . I’m hoping you’ll be able to look at the window

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

My window isn’t working correctly. The bumpers on the door are peeling up I’ve emailed got no response . Was planning on coming by after work today

Customer Service - 2.5/5.0 -

Music is incomplete my window dosent work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

Pretty happy, I didn’t pay because it was someone who hit me, so I can’t speak to that.

Repair Quality - 4.0/5.0 -

Took a llooonnngg time. Did not get updated much at all, had to keep calling the shop, overall satisfied though, repair looks good, small problem when picking up I noticed was fixed immediately. They turned in my rental car for me which was a big help!

Customer Service - 4.0/5.0 -

Lady in the desk in the office wears her stress. She needs to relax, she made a bigger deal about my car not being done when I didn’t really care, just wanted to know. Lady at the front counter is awesome.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Lithia auto company is completely responsible for the services and quality due to lake if actual dealership body shops where vehicles are repaired in a timely manner. Anyone can tell the staff are stressed due to massive lack of LITHIA Corporation support. Corporate should be ashamed of themselves. Medford…this message is for you top executives who think you are just amazing. You got a long, uphill climb to earn nothing in the customer satisfaction departmen.

Repair Quality - 2.0/5.0 -

I was made to put a deposit down but my parts were never ordered until I called to check on when my truck would be repaired…took from January until April 10th to get a front number!? I worked in parts for GM…it doesn’t take two months to get a bumper…just doesn’t. Lithia as a company, SUCKS. Lithia bought all these car dealerships in Anchorage but only has ONE body shops for them ALL..what a joke. Take your business to mom & pop body shops…it will be cheaper, faster and much better customer experience.

Customer Service - 2.5/5.0 -

They have too much on their plate because Lithia has over burdened the staff and shop! Total joke. Body shop was saying on phone calls that estimates were being booked for a month out?? How does a company stay in business like that??

Likely to Recommend - 5.0/5.0 -

Great Job

Repair Quality - 5.0/5.0 -

Excellent job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Repair took too long. Zero communication. And the new headlight is yellow.

Customer Service - 1.0/5.0 -

Either no communication or incorrect info. Front desk folks were nice but I think their information was bad.

Returned Clean

Likely to Recommend - 4.5/5.0 -

So far I have no issues with the repair itself so I think you probably did a very good job on that. It's just a little loose ends around customer service and timing, checking in orders, calling people back when you're supposed to, etc

Repair Quality - 4.0/5.0 -

My car looks great. The only two things: I got back. The car was all low tires so I'm not sure why the tires weren't checked and air put in them. Even though you are an auto body, it's kind of part of the car. Not the end of the world. The really annoying thing is apparently when all the parts for my car came in and I brought the car in on March 23rd. The order of all the parts that were needed to fix and finish putting my car back together was not checked in properly and nobody noticed that they didn't have what. I was told two parts to the car to put it back together until they were actually putting it back together which was about 3 weeks later, therefore it held up me getting my car back for another week. I'm sure everybody is very busy but it's also very important to check everything-- in detail.

Customer Service - 4.0/5.0 -

The young lady's on the phone are very polite and very sweet whether you're on the phone or in front of them, but there was a couple of times where I was supposed to get a call back and I didn't get a call back. I did get a call back once when I wasn't expecting it which was really nice. But then one of the ladies I had called to tell me that the car wasn't going to be ready on time because of these two parts that were missing to put it back together and she said to me if you have any issues with the rental time limit call me back. I called her back the next day and was told that she wasn't in the office that she was on vacation so I'm not sure why I was. She told me to call her back. I believe it was Kayla; I'm not quite sure of the spelling. Once again everybody is very nice and kind but you really need to follow up with pay with your customers. Doesn't matter how busy you are!!!

Returned Clean

My Experience - 0.0/5.0 -

The male employee was very argumentative. There was exterior damage that was not repaired. A panel on the interior of my door was missing. They lost my license plate. My battery was dead when I got my vehicle back. I left the car with a quarter tank of gas and had almost no gas when I picked it up. Very disappointed with the service overall and will avoid returning.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My vehicle was not fully repaired. The male employee who assisted me was very argumentative and not polite. My battery was dead when I picked it up. Almost all my fuel was used when got my vehicle back. An interior door panel went missing while you guys had my vehicle and needs to be replaced. And my license plate was taken and lost. I will not take my business here or refer anyone to this shop.

Customer Service - 1.0/5.0 -

The male employee who assisted me was very argumentative. The female at the front desk was helpful and polite.

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0 -

For just front end damage mostly on the driver side, not sure why things were moved around inside my car and missing sunglasses and my ID out of my car after getting it back.

Customer Service - 5.0/5.0 -

I give it a 10 only for Fela the receptionist at the front desk she was the only one to get me answers.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Good work, fast service. I was impressed

Repair Quality - 5.0/5.0 -

Car was done, almost a month sooner than expected, they cleaned the interior of my car, the work was great, and i am so grateful to have my car back!

Customer Service - 3.5/5.0 -

They were quiet and not very talkative. Didn’t really interact

Returned Clean

My Experience - 0.0/5.0 -

I received zero communication from anyone after leaving multiple messages despite long delays. No status updates and the minimal information I did receive came only after involving my insurance company to assist in communicating.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you so much

Likely to Recommend - 5.0/5.0 -

Even though I was not satisfied with the update and communication, I was very impressed with the great work done on my vehicle. Therefore, I will highly recommend Lithia to friends and families

Repair Quality - 5.0/5.0 -

Beautifully done! Thank you very much for your expertise. It brought my vehicle back to life. I give you 10

Customer Service - 3.5/5.0 -

No communication until I called

My Experience - 0.0/5.0 -

Repair was done but took too long( first estimate was a week) . How can they not anticipate what’s all needed?. Have an estimate and 1 week after they needed another part which took two weeks+ to come. Could that not be in an overnight shipping? Then repair price doubled after. I didn’t have a vehicle for 23 days and when asked for a loaner vehicle they can’t provide one. Even our sales agent Blake did not return my call when I asked for help. When he said we can call anytime for questions/ help. Thanks for hearing me out.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good customer service, very friendly and professional. Thank You

Customer Service - 5.0/5.0 -

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Returned Clean