Lithia Anchorage Auto Body

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

The repair was done very well!

Customer Service - 1.5/5.0 -

I was given very mixed messages about when the repair would be done. Texts were coming in saying it'd be done on a Thursday, texts that morning continued to reassure that timeline. Then I heard nothing and before I knew it, it was 4:50 and I hadn't heard anything. I called and no one answered. Then no one checked in on Friday and no more texts came. I had to call to inquire, and the person on the phone didn't know where my car was and told me it would take another month. I asked her to look again, and she said Monday or Tuesday. In the meantime, while trying to communicate with y'all, I learned that the hours on Google, your website, and your automated message on your phone ALL have different hours listed (3 different versions of your operating hours). I just tried to be patient because I really do appreciate the repair.

Returned Clean

Likely to Recommend - 4.5/5.0 -

It was an overall good experience and my car received a high quality repair.

Repair Quality - 4.5/5.0

Customer Service - 3.0/5.0 -

The technicians were great, one of the customer service reps, maybe the lead rep was not. The other customer service reps I spoke with were helpful also. One person at the front desk stood out from the rest of the staff, and seemed annoyed. The service technician bypassed the front desk person, and made sure that my car was put into the repair que, which I had made an appointment for online. I was initially told by the lead receptionist that I would have to come back for an estimate at much later date, even though I had used the website and provided photos of the damage, and gotten a basic estimate from the website, and my insurance had approved the shop for the repairs. The service tech helped to get my car into the shop on the date and time I had requested and was expecting. The shop tech saw the situation for what it was, and fixed the unexpected problem I had when trying to drop off my car. The only issue I had was with the less than helpful receptionist, if not for that, the score would have been a 9 or 10. I am not overly sensitive or wish to complain about an otherwise great experience. When I was told bluntly that a8 would have to come back later, it was not the answer I was expected to hear, and would have been an unacceptable inconvenience. I would have chosen another shop, not knowing one from another. I chose Litia Auto Body because the Subaru dealership had recommended you. I didn't check the reviews until after my car was in the shop, and I can see how one very visible person could be much of the cause for the 3.5 score due to a poor attitude. The work was very good, this one thing really stood out negatively from the rest of the good service I received.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Should have stuck with them the first time. Updates were great about the status of my car. Followed up by phone calls for any major updates. Made my car look so good, very friendly staff. I appreciate your work

Customer Service - 4.0/5.0 -

Very friendly and welcoming

Returned Clean

My Experience - 0.0/5.0 -

My sensor still not working right and the side bord is giving me trouble it stays up or doesn’t go down

Likely to Recommend - 5.0/5.0 -

Very professional.

Repair Quality - 5.0/5.0 -

Very good everything line up real good thanks 😊

Customer Service - 5.0/5.0 -

Good communication.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

I appreciated the car wash and detail, I would have cleared out more belongings (to get them out of the way) if I had been aware it was going to be done, but it was a nice surprise!

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Everyone was polite and professional.

Likely to Recommend - 5.0/5.0 -

I trust the shop every time my vehicle is in need to repair.

Repair Quality - 5.0/5.0 -

Very friendly staffs and working with me very polite and professional way, also keep communication with me during the process of the repair work!

Customer Service - 5.0/5.0 -

Very satisfied with the repair shop personnel as they we’re respectfully asking for my opinion during the process before I pick up my vehicle!

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

We always recommend lithia shop to friends

Repair Quality - 5.0/5.0 -

Lithia and crew are always taking good care of us. Thank you always❤️

Customer Service - 5.0/5.0 -

Customer service are always great to us and I appreciate all the help I get. Thank you

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good to recommend

Repair Quality - 5.0/5.0 -

good service

Customer Service - 5.0/5.0 -

Good

Returned Clean

My Experience - 5.0/5.0 -

They did a great job on my truck and even cleaned it out for me thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very timely.

Repair Quality - 5.0/5.0 -

My car was fixed and in excellent condition. They washed it too!

Customer Service - 5.0/5.0 -

Very polite and professional.

Returned Clean

My Experience - 0.0/5.0 -

They used over a 1/4 of a tank of my gasoline, changed all of my radio station presets took 3 weeks to get a part and completely disheveled the inside of my vehicle. They did detail it though so that was nice…

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did great work. Car looks brand new

Customer Service - 5.0/5.0 -

Staff was super friendly and polite. Very communicative and prompt

Returned Clean

Likely to Recommend - 5.0/5.0 -

Highly recommend

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0 -

Good job

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I’m very satisfied😁 I just had one piece of door protection strip with a 1” chip that needs touch up. that I should’ve stayed for touch up paint. The fellow in the shop and the lady that checked me out we’re ready to remove it but I just didn’t have time and they were closing. Would like that done when I return the last week of January. Thank you, Michelle

Customer Service - 4.5/5.0 -

I’m very satisfied😁 I just had one piece of door protection strip with a 1” chip that needs touch up. that I should’ve stayed for touch up paint. The fellow in the shop and the lady that checked me out we’re ready to remove it but I just didn’t have time and they were closing. Would like that done when I return the last week of January. Thank you, Michelle

Returned Clean

My Experience - 5.0/5.0 -

Thank you

Likely to Recommend - 3.5/5.0 -

It will recommended

Repair Quality - 4.5/5.0 -

It took a long time to finish the work of my car but, it's worth the wait. Thank you keep up the good work..

Customer Service - 4.0/5.0