Lithia Anchorage Auto Body

My Experience - 5.0/5.0 -

Quick, kept me informed by text when additional parts were needed. My vehicle was way cleaner on pick up than when I left it. Looks fantastic!

My Experience - 5.0/5.0 -

Joshua Taylor was very professional, attentive, and helpful. He was prompt to answer any and all questions we had about the process. His kindness helped alleviate any concerns we had. Major kudos to Joshua!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will happily refer Lithia Body & Paint to anyone who needs repair services!

Repair Quality - 5.0/5.0 -

Thank you very much!! A wonderful repair. Handling is spot-on, sensors are working perfectly. Seams/gaps are on the money. Paint and clearcoat are seamless. The time it took to repair was not a surprise. I especially appreciate the extra attention to catch and repair “hidden” damage to the suspension. All-in-all a SUPER job!! I will not hesitate to refer Lithia to anyone requiring repair services! Thanks again!

Customer Service - 5.0/5.0 -

All perfect! Holly was pleasant and willing to provide information as needed. A very positive experience. Thank you!

Returned Clean

My Experience - 5.0/5.0 -

You have the best service in my car always looks brand new when I get it back. Thank you so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car looks like new. My mirrors needed readjusting but otherwise everything was great.

Customer Service - 5.0/5.0 -

The staff was very helpful and let me know the progress of the repair.

Returned Clean

My Experience - 5.0/5.0 -

Ken & team at Lithia did a great job & got repair done quickly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Came to pick up my vehicle and it still had glass in the back seat. Then came back the next day and the window wouldn’t go down.

Customer Service - 1.5/5.0 -

Didn’t communicate well and no one called me for updates I had to call them.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 1.5/5.0 -

I wouldn't want someone I know, to go through what I did.

Repair Quality - 2.0/5.0 -

Although I checked the box to be updated normally, the only updates I got were when I went in and asked in person or near the end of repairs I was told the vehicle is almost done and a survey would be texted to me. Also I haven't seen my vehicle in person as the vehicle was sent else where to be worked on.

Customer Service - 2.5/5.0 -

Though most of the two month period communication was poor, near the end one staff member seemed to try and fix a few issues.

Likely to Recommend - 5.0/5.0 -

Good

Repair Quality - 5.0/5.0 -

like the service

Customer Service - 5.0/5.0 -

Good service

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Had a horrible experience, car was given back to me unsafe and untested, almost 2 weeks late. Will be calling to speak to general manager.

Customer Service - 0.5/5.0 -

Was treated very unprofessionally When speaking to the manager. Customer service was unsatisfactory from the front desk to management.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job thank you

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The staff were great, and the parts came in a fair time. I had to inquire about updates on my own, however. Otherwise great service

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0 -

Service was completed great on my car. I had to check in weekly for updates, but otherwise service was great.

Likely to Recommend - 1.5/5.0 -

Maybe the shop will treat their next customer better.

Repair Quality - 5.0/5.0 -

In the shop from January 5, 2026 to February 5, 2026. Scale of 1 to 10 rated a 1. Not acceptable.

Customer Service - 1.0/5.0 -

Frequently had to leave a message and I would call again because I wasn’t being called back. Recommend new phone system so it’s more efficient for your customers.

Returned Clean

Likely to Recommend - 3.5/5.0 -

I'd tell them to double check quality of work in a well lit area and not expect the vehicle on the earliest date given.

Repair Quality - 4.0/5.0 -

Car was less than 3 months old off the lot brand new when it got hit for reference with only 960 miles. Repair took 12 days longer than expected, two small paint blemishes on inside of door frame on the repaired door. Two days after picked up the tire closest to the repair blew out. Inconclusive if the repair had anything to do with it.

Customer Service - 3.5/5.0 -

The website where you track progress isn't updated well. Usually get put on hold right away when you call.

Likely to Recommend - 5.0/5.0 -

Command, I would recommend that the other people

Repair Quality - 5.0/5.0 -

I did a great job on my car. And thank you very much for the great detail job and cleaning the car..

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

My Experience - 5.0/5.0 -

High quality work and i really appreciated it

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Great worked

Customer Service - 4.5/5.0 -

Great communication

Returned Clean

My Experience - 0.0/5.0 -

I was very unsatisfied with the whole experience. A job that was quoted to take 7-10 days ended up taking just less than 4 weeks. The lack of communication is the main reason for my frustration. I was not notified when things were delayed. My insurance company was, but they forgot to update me. This could not have been any more of an unprofessional and disappointing experience. I will be leaving a more detailed review online, but have been left very upset after this experience.

Likely to Recommend - 0.5/5.0 -

I will not come back and I will alert my insurance company that I would not send any future claims here.

Repair Quality - 0.5/5.0 -

Hello, I was left completely unsatisfied with my car repair experience here. I was initially told that my simple repair would take 7-10 days. Unknown to me, there were issues that came up along the way that required additional time. I was not notified, until I called in asking about the status of my repair. The job turned out taking just under 4 weeks. Absolutely insane. The repair bill shows a total of just over 30 hours of labor. Where did all that spare time go? I really can't describe my frustration with the lack of communication regarding the status of my car. This was completely unprofessional and frankly, inconsiderate, in my opinion.

Customer Service - 1.0/5.0 -

The lack of communication that I described about the overall repair, goes for the customer service. Staff were friendly and understanding, but I would have appreciated more, and better communication. The text notification I received when I first dropped my car off was great, I wish that would have continued throughout the 4 weeks of the repair job.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 0.5/5.0 -

The repairs were good, however, after 4 days the shop has not returned the spare tire and jack.

Customer Service - 5.0/5.0 -

The front office's was great answering questions

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I will be stopping by the front camera isn’t working

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean