Lithia Anchorage Auto Body

Likely to Recommend - 3.5/5.0 -

My prior experience for a different repair went well, and this is the first experience where I’ve had some hiccups and bumps.

Repair Quality - 3.5/5.0 -

I want to thank Lithia Autobody about the repair done to my suv. I understand that there were some unforeseen issues regarding the timeliness of getting information to me to initiate repair. I am happy with the results given that some parts were unavailable or no longer being manufactured. Once that was resolved the repair was expedited. Thank you!

Customer Service - 4.0/5.0 -

Thank you

Returned Clean

My Experience - 5.0/5.0 -

Very grateful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanking you for your service!

Customer Service - 4.5/5.0 -

Thank you!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job🙂

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I informed the staff that it would be difficult to be without my car for a long time. Although I was told I wouldn't have it until Monday, it was ready for pickup on Friday. Additionally, their office closes at 2pm on Friday but I couldn't get there until 3pm. Someone was still there when I arrived. The most impressive part for me though was how beautiful my car looked! I had to search for my car because I didn't realize the clean car was mine! Thank you for cleaning it outside and inside. I appreciate you!

Likely to Recommend - 5.0/5.0 -

Overall I’m very satisfied

Repair Quality - 4.5/5.0 -

The paint repair was done in the stated time and the workmanship appears to be of high quality. I would do business again on future paint repairs for any vehicle if needed.

Customer Service - 4.0/5.0 -

There was a mix up in finding my quote when I tried to schedule the repair. My last name was misspelled in the computer.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I ask for an estimate to include the rear bumper that I would pay out of pocket. I thought that was what I approved when I dropped my vehicle off. It was not repaired. Your morose, unsmiling, payment confused, staff were not happy to be there, not happy to serve your customer, not pleasant be around. I was told my car was ready today pick up Monday, the front insurance job was not completed. My bad for not checking the rear bumper. So I had to arrange yet another ride, have to arrange another repair (rear bumper), and now confront you with everything else that is messed up about your shop (inconvenient hours, wrong hours online and website vs. phone announcement). You were once a great shop. Alas, those days have passed.

Likely to Recommend - 1.0/5.0 -

Reach out and show me improvement in attitude, competence, communication and service and maybe I’ll change my mind.

Repair Quality - 2.5/5.0 -

Had to leave the car for an extra couple of days because there was no wrap on the new headlight - incomplete. I also thought I had authorized the replacement of the rear bumper - not done. Finally, the morose front desk staff didn’t properly credit me for paying the deductible already, and basically made me feel like some kind of scammer. I don’t recall them apologizing for THEIR mistake.

Customer Service - 2.5/5.0 -

I’m going to look for another shop to repair my bumper. It was supposed to have been done all at once ,with the right color paint already set up and to save us BOTH from another visit to the shop.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

It’s still not complete. You’re still working on it.

Customer Service - 2.5/5.0 -

Call he told me you call me back. No return call.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very quick and the car looks great.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

It would totally depend on what they need to have done. My son took my car to Classic Collision for work after another incident when another driver hit him and he had a much better experience.

Repair Quality - 3.5/5.0 -

I kept calling to ask about the status of my car, since it was there over a month. I kept getting told a part had been ordered and should be there in about a week. I was VERY upset about them and mad! I finally called State Farm and she was transferred to the shop. When she came back, she said they’d been deciding if the car was totaled, but decided they could repair it. I was never told that! In the meantime, the agent was told they finally started working on it October 15th and i picked it up on October 31st. If I’d known that it might have made my opinion different.

Customer Service - 3.5/5.0 -

They were never able to tell me why they had my car so long.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

they were fast courteous, and did an excellent job

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

When picking up the car, not a single person (should be a MGR) came out to the vehicle with us to inspect the work performed! Unprofessional to the top!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean