Lithia Anchorage Auto Body

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

We are satisfied with the bodywork. Even though we had dropped off the car on June 18th as it was scheduled. The work on it was not started until July 7th. We understand there can be unexpected causes, such as sickness of a technician or a technician quitting unexpectedly. In the future, under those circumstances, we would have preferred a message or call to pick up the car and bring it back on a later date. We had been initially told that completion of repair would take about 7-10 days. A better communication with the customer would have minimized the frustration by the customer. Otherwise, we have been very happy with the work done. We had in the past had work done by Lithia Body Shop for two of our cars which were damaged overnight in the parking lot of our apartment complex by an unknown individual. With the satisfaction of that experience, we chose Lithia again for our car this time. Thank you very much for the work done by your shop. We will recommended again to other potential customers.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Some scratch found in the repair back bumper , need replacement

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Due personnel currently at front desk. Sean saved the day in that department.

Repair Quality - 2.5/5.0 -

Telephone system was not accommodating at all. Open hours are questionable. Ashley was useless. Sean was hindered by lack of staff. He was our only source of completion. Work was fine

Customer Service - 1.5/5.0 -

Ladies out front were not kind at all.

Returned Clean

My Experience - 5.0/5.0 -

Love the beautiful repair job, and my red baby look like new. Great customer care from Tony and other staff. Thanks. Ula (a repeat customer 💜 😇)

Likely to Recommend - 5.0/5.0 -

Would definitely tell my friends and family about it.

Repair Quality - 5.0/5.0 -

Great customer care. Repair job was 100% awesome. Thanks Tony, Fale. and everyone at LBS for the smiles, and taking good care of my vehicle. Ula S.

Customer Service - 5.0/5.0 -

Great customer care. Repair job was 100% awesome. Thanks Tony, Fale. and everyone at LBS for the smiles, and taking good care of my vehicle. Ula S.

Returned Clean

My Experience - 5.0/5.0 -

Great job on the car looking new again

Likely to Recommend - 4.5/5.0 -

Great work

Repair Quality - 4.5/5.0 -

Great work

Customer Service - 4.5/5.0 -

Great work

Likely to Recommend - 4.5/5.0 -

Thank you!

Repair Quality - 4.5/5.0 -

hope they remove the little scratch on the other side,the gap on the hood got repair it’s not the same,on the other side it’s a little bit wide when it’s close you can see,thank you anyway,appreciate it!

Customer Service - 4.5/5.0 -

Thank you!

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

None

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The body work on my car is amazing! I can’t even tell that the car was once involved in a collision. The paint matches the original car paint and it’s a very neat work . Also, staff was very professional with sending updated text messages about the progress of the work being done on the car. I was excited when I got my car and thank you Lithia body for the job well done!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I had a very good opinion of you because you had already done work for me, but today this work that you give me has really disappointed me and really you did not help me with the lights inside the dashboard bad and that's how they delivered it to me and they told me it was like that, but really the one who has driven the car, the owner of the car, am I, I know how I have my car and it is one of the things and the other Another thing they forgot when they made the estimate, they didn't see a part of the mirror well and they didn't fix it and now I'm waiting to see what they're going to decide, so really as I tell you I'm very discouraged with their work.

Repair Quality - 0.5/5.0 -

I had a very good opinion of you because you had already done work for me, but today this work that you give me has really disappointed me and really you did not help me with the lights inside the dashboard bad and that's how they delivered it to me and they told me it was like that, but really the one who has driven the car, the owner of the car, am I, I know how I have my car and it is one of the things and the other Another thing they forgot when they made the estimate, they didn't see a part of the mirror well and they didn't fix it and now I'm waiting to see what they're going to decide, so really as I tell you I'm very discouraged with their work.

Customer Service - 0.5/5.0 -

I had a very good opinion of you because you had already done work for me, but today this work that you give me has really disappointed me and really you did not help me with the lights inside the dashboard bad and that's how they delivered it to me and they told me it was like that, but really the one who has driven the car, the owner of the car, am I, I know how I have my car and it is one of the things and the other Another thing they forgot when they made the estimate, they didn't see a part of the mirror well and they didn't fix it and now I'm waiting to see what they're going to decide, so really as I tell you I'm very discouraged with their work.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work

Customer Service - 5.0/5.0 -

Good

Returned Clean

My Experience - 5.0/5.0 -

I appreciate your service, and finishing my car in a timely fashion. I am recovering from back surgery at this time, so not in the best shape to make any assessments on the work done. But I trust your service warranty that would cover any problems that may arise. Please do pass on to your team for a job well done.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Was pushed back a month due to lack of techs, but got my truck a week earlier than the projected pickup date.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

The repair of the window and ignition mechanism appear to be done well. I was pleased to see the car had been nicely washed. But I was disappointed to find that the interior had not been completely cleaned; I still found broken pieces of glass, including in the built-in cup holder, which should have easy to clean.

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very good services

Likely to Recommend - 5.0/5.0 -

Will be back

Repair Quality - 5.0/5.0 -

Everybody at the shop are pleasant, helpful. Good job!

Customer Service - 5.0/5.0

Returned Clean