Lithia Anchorage Auto Body

Likely to Recommend - 3.0/5.0 -

Mane need more help

Repair Quality - 1.5/5.0 -

Quality of work is a 10 but customer service, is a 3. Didn’t return my calls. Said it would be 1 week and it was2, but no phone call

Customer Service - 1.0/5.0 -

No communication

Returned Clean

Likely to Recommend - 2.0/5.0 -

Hard to schedule appointment. Poor quality repair.

Repair Quality - 2.0/5.0 -

1. Took months for Lithia to find time to get our Tucson in. 2. Received text saying “your car will be done after 4pm today;” website says open until 5pm; bothered a friend for a ride to be there at 4:15pm; sign on door says “we close at 4:00.” 3. Black box that attaches to windshield came off on drive home

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Overall, very good experience. Although, not ready exactly when promised, I understand things happen and that is a minor detail when considering on the whole

Repair Quality - 5.0/5.0 -

Looks new

Customer Service - 4.5/5.0 -

Always helpful

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

We were very pleased with the work done.

Repair Quality - 5.0/5.0 -

Lithia did a great job on the work after my SUV was backed into and required replacement of passenger side doors as well as a driver side tire/wheel well .

Customer Service - 4.5/5.0 -

Everyone I spoke with was helpful.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Updates went to my husband's cell instead of mine. I used mine on paperwork since my husband was working out of town.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

Overall I’m happy with the quality of repair. It just took 4 business days (plus the weekend) to replace a set of fog lights. Called to see where things were at and didn’t hear back until the car was ready.

Customer Service - 3.5/5.0 -

Same

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0 -

After returning to discuss with the manager, Sean, the camera that State Farm would pay for, and a potential EVAP leak that may have been exacerbated by the drunk driver strike, I was treated with disrespect. The look on his face was obvious that he believed me to be lying. When in fact, I told State Farm exactly the truth about the camera and the vapor leak. If I’m not mistaken at one point, he told me “you can’t just keep coming back here “. You got it buddy. I will never go back there again. I will forever more use another body shop and refer other Anchorage residents elsewhere.

Customer Service - 1.0/5.0 -

The front desk was respectful.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service nice job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

Great work. You just need to live to your communication commitments.

Repair Quality - 4.0/5.0 -

Project took longer than quoted but the work was excellent

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

nope never again this auto shop was crappy

Repair Quality - 1.5/5.0 -

the communication was horrible and with the car techs they didnt do much for me the customer service was terrible til the end then it was okay but still very horrible and with the tech people my car was putting up 2 codes one to change a different system and one for oil change and they turned off one and the other didnt get too but my car needed a oil change anthey turned off the notification was crapping so i get it chnged my self but yeah that was crappy crappy experience will never go there again even if its with insurance it felt like a big scam

Customer Service - 1.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

Repair was great

Customer Service - 2.5/5.0 -

Not great communication. Not one call back when requested. I had to follow up. Scheduled repair date and car was not looked at for a minimum of a week after we were told it would be done in a week. Took continual follow up to get anything done

Returned Clean

My Experience - 0.0/5.0 -

This is not the first time the job was un done and not fully professional work.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The 1.) front bumper was attached incorrectly. 2.)The Air flaps under the right side of my vehicle was removed or torn off. 3..) a piece was missing on my driver side door. 4. The Mat was not put back in place on the passenger back floor. 5.) Your associate over @Lithma Kia did an inspection the same day we picked up the car and said “You did not let the paint dry completely and it showed and he also noticed the front bumper was not on correct. This will be reported to the right authorities it is not the 1st time I noticed a Paint job being faulty.

Customer Service - 3.0/5.0 -

The front desk Ashely was professional and nice. The original young man who initially contact me about my repairs before he started working on it was very cautious, kind and seemed to be thorough over the phone because he promised me to fix things he brought up that the air flap under the vehicle would be repaired he just bought it up , I didn’t even know therefore it seems as if it was pulled off by him. when I told this to your worker Josh he immediately started telling me “ with frustration, that he was reprimanded and hollered at for the repairs you all did with our vehicle, I guess they did more than they were supposed too and they needed to get their money back. He spoke about this right in your waiting area. when I asked to speak to the young man who contact me at the beginning about the vehicle being repaired, me believing he would be a man of integrity on what he told me, Josh proceeded to the back looking for him and then Josh comes back and says ‘oh’ he was fired and he’s no longer there. (That was suspicious to us).

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Ashley was wonderful, communicated all updates and timeline changes to me

My Experience - 5.0/5.0 -

It looks beautiful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

A beautiful job and right on time. It could t get any better!!

Customer Service - 5.0/5.0 -

Always texted me to let me know how it was going. Very courteous.

Returned Clean

My Experience - 5.0/5.0 -

It would have been good to have a little more communication and transparency. We were told 3-7 days and it took 2 1/2 weeks, and we found out the vehicle was ready sooner, but there was a delay on Lithia KIA’s end. We ended up having to do a last minute car rental due to road trip plans. Just knowing realistically what delays may be would have been helpful. Staff were very pleasant and helpful when we did talk. Thank you for that!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean