Lititz Collision LLC

4.9 (563reviews)
98%
1313 Furnace Hills Pike,  Lititz,  PA  17543
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In operation 50 years.

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Lititz Collision, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in Lancaster County.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (563)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its high-quality repairs, with many noting their vehicles looked brand new or better than before. The staff is frequently described as professional, friendly, and courteous. Communication stands out as a key strength, with customers appreciating regular text message updates throughout the repair process. Timeliness is also highlighted positively, with several repairs completed ahead of schedule. A few customers noted minor issues such as delays due to parts availability, occasional sensor resets needed post-repair, and isolated quality concerns like overspray or missed scratches, as mentioned directly in their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... days later. Nine days later I picked up my truck and it looked like it was new. All of the employees were professional, very nice and willing to answer any questions. I ..." Read more
"I was extremely satisfied with the quality of my repairs. Lititz Collision kept me informed throughout the ..." Read more
"... the newly painted places have some orange peel. But overall very good color match and blending." Read more
"The entire team here has been absolutely wonderful. They were highly responsive, helped me with a connection ..." Read more
"... place of business is a pleasure to do business in. The repairs are seamless. Well done" Read more
"... looks brand new 😀👍. The work was amazing and was completed a day earlier than expected. We are very satisfied." Read more
"... Communication was excellent through the whole process and was finished ahead of schedule. Highly recommend this body shop for any collision repairs needed." Read more
"Very professional, got the work done faster than I expected, and my car looks great!!! Thank you!!"
"Delivered 6 days early"
"... that there would be a 2-3 day delay and then they finished my repair work on the original day quoted." Read more
"The Customer Service was superb; consistently kept me informed, with a kind demeanor."
"Communication was excellent. I was always kept informed. The final work was perfect."
"They did an amazing job. Kept me abreast of the repairs every step of the way. Even had a loaner car for me. They were courteous ..." Read more
"Kept in constant contact through text messages"
"Sent me constant updates about my repair. Tech accidentally forgot to put wheel lock key back ..." Read more

My Experience

My Experience

You completed the repairs ahead of the promised time and also cleaned the inside. It looks great! Thank you again!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

excellent service - very professional!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair was done as expected

Likely to Recommend

Repair Quality

Very good repairs, slightly dirty afterwards however

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent repair

Customer Service

Great contact from start to finish

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for cleaning the interior too.

My Experience

Wonderful team! Friendly customer service! Did an awesome job fixing up my car!

Likely to Recommend

Repair Quality

did a very good and quick fix

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always quality work

Customer Service

Very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My truck was damaged in the July 4th storm. Broken back window, broken tail light and numerous chips and scratches in the paint. Lititz Collision worked directly with my insurance company and my truck was in the shop for repairs three days later. Nine days later I picked up my truck and it looked like it was new. All of the employees were professional, very nice and willing to answer any questions. I had a seamless experience and highly recommend Lititz Collision for auto body repairs.

Customer Service

Professional and prompt.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have already reccomended this to two perspective customers for Lititz Collision.

Repair Quality

Enjoyed every aspect this work. Dalton and the men were helpful, patient and had a great sense of humor.

Customer Service

The best I have ever experienced

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely recommend the shop!

Repair Quality

The car actually looks brand new!

Customer Service

Daulton was super efficient as to his analysis on my car, the process, and how long it would probably take.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job and great communication!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When I return from this next trip, I will get in there to Google reviews and sing kudos to you all. Thank you for returning my car, not only fixed, but sparkly. Greatly appreciated!

Likely to Recommend

Repair Quality

The car looks great – no complaints!

Customer Service

Dalton is a great communicator – greatly appreciated!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They did an amazing job. Kept me abreast of the repairs every step of the way. Even had a loaner car for me. They were courteous and handled the insurance company for me too.

My Experience

Excellent work!

Likely to Recommend

Repair Quality

Excellent looking

Customer Service

Very informative

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Outstanding

Kept me Informed?

Yes

Ready on Time?

Yes

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